Head of Account Management

Job title:

Head of Account Management

Company

Goodlord

Job description

📍 Sheffield Hybrid Role – min 3 days p/w in office, 2 remote/wfh or office if you prefer.🚂 Twice per month travel to London office – travel paid.🗓️ 40 hours per week, Mon – Fri.Our mission:

• Two in five people in the UK rent their homes. Our mission? To provide them with the best renting experience in the world 🌎
• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
• Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission! 💚

The Opportunity:

• Develop and execute a comprehensive account management strategy aligned with the company’s Revenue and EBITDA targets.
• Responsible for a team of Account Managers across our Sheffield and London offices to include but not limited to; providing coaching, mentoring and performance feedback via managers, hiring and developing a high-performing team, build on a positive, growth led and collaborative team culture.
• Drive customer satisfaction & loyalty by delivering exceptional value.
• Lead the adoption of innovative digital tools and technologies to enhance AM processes.
• Oversee, as a key stakeholder, on the selection, implementation and ongoing management of our CRM systems

What we need from you:

• Proven track record in leading successful account management teams with clear P&L impact demonstrated
• Proven experience in managing managers, with at least two direct reporting lines, and overseeing the overall management of a team comprising a minimum of 10 individuals
• Deep understanding of customer relationship management principles and best practices.
• Experience in a digital environment and managing large customer bases.

What’s in it for you:

• 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
• 🌴 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement. (pro-rated)
• 🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
• 🤩 Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment.In fact one of our core is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we’d like to hear about that too, please just include it in your application. Come and join us!** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **Regrettably we are not able to provide sponsorship for this roleNo agencies please – we have tried and trusted partners we would turn to should we require support

Expected salary

Location

Sheffield

Job date

Tue, 14 Jan 2025 23:45:16 GMT

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