Head of Commercial Enablement

About the Role:

Grade Level (for internal use):

15

The Role: Head of Commercial Enablement

The Head of Commercial Enablement at S&P DJI Commercial is responsible for strategically transforming and optimizing commercial processes to drive operational excellence and accountability. This pivotal role will establish a robust framework for enhancing sales outcomes, operational efficiency, and talent development across the S&P DJI Commercial team. This role will lead high-impact initiatives that standardize processes, eliminate bureaucracy, leverage AI for automation, codify and implement best practices, and foster a culture of continuous improvement aligned with our strategic growth objectives.

Key Accountabilities & Deliverables:

• Team Leadership: Lead a diverse group of teams united by a shared purpose to drive operational excellence.

• Strategic Transformation of Processes: Lead the comprehensive overhaul and standardization of commercial processes tailored for S&P DJI Commercial, establishing best practices that drive efficiency and accountability while eliminating bureaucratic hurdles and ensuring organizational agility.

• Operational Excellence: Empower and lead the Process Improvement team to spearhead initiatives that significantly enhance operational workflows and infrastructure, delivering measurable improvements in efficiency and effectiveness within the organization.

• AI and Automation Integration: Identify and champion opportunities to leverage AI and automation technologies to streamline operations, reduce manual processes, and elevate overall productivity across commercial functions.

• Risk Controls and Governance: Develop, implement, and oversee robust risk controls and governance frameworks that ensure compliance and accountability across all commercial activities, proactively mitigating potential risks associated with operations.

• Talent Development and Succession Planning: Enable and effectively lead the team driving the development and implementation of strategic talent management initiatives to ensure a robust internal sales pipeline for key leadership roles, fostering a high-performance culture within S&P DJI Commercial.

• Oversight of Pricing Governance Team: Oversee and strategically guide the pricing governance team to ensure effective pricing strategies and compliance with established frameworks, enhancing profitability and market competitiveness.

• Management of Client Experience Team: Lead and mentor the client experience team responsible for fielding 35,000 client queries per year, ensuring exceptional levels of customer satisfaction and responsiveness while implementing data-driven improvements based on client feedback.

• Cross-Functional Governance and Accountability: Establish governance frameworks that ensure accountability and alignment across all commercial functions, promoting a culture of transparency and performance measurement.

• Enterprise Mindset and Cross-Divisional Coordination: Foster an enterprise mindset by coordinating cross-divisionally with other parts of S&P Global, ensuring alignment of commercial strategies and leveraging synergies to drive overall organizational success.

• Change Management Leadership: Drive large-scale change initiatives that effectively implement commercial improvements, ensuring minimal disruption and maximum adoption across the organization.

• Influential Stakeholder Engagement: Cultivate and maintain strategic relationships with senior stakeholders within S&P DJI Commercial, influencing organizational direction and securing buy-in for transformative initiatives.

• Salesforce Optimization for Large Scale Operations: Empower and guide Salesforce UX team responsible to design and implement a comprehensive Salesforce strategy that improves sales velocity and operational efficiency while supporting data-driven decision-making tailored to the organization’s needs.

Key Experience:

• Leadership Capabilities: Proven experience leading large teams

• Extensive Experience in Large Organizations: Proven track record of successfully managing and transforming operations in large organizations.

• Strategic Leadership Capabilities: Demonstrated ability to lead large-scale change projects, focusing on process improvement, operational excellence, and effective risk management.

• Advanced Analytical and Decision-Making Skills: Strong proficiency in leveraging data analytics to inform strategic decisions and drive accountability across commercial operations.

• Proven Relationship Management: Exceptional ability to build and sustain relationships with senior leaders and cross-functional teams, facilitating collaboration and strategic alignment within the organization.

• Global Coordination Skills: Extensive experience in managing global operations, with a proven ability to coordinate effectively across the Americas, EMEA, and APAC regions, ensuring consistent execution of commercial strategies.

• Demonstrated Expertise in Complex Problem Documentation and Advocacy: Proven ability to document and analyze intricate problems within commercial operations, effectively summarizing insights and recommendations for senior leadership to facilitate informed decision-making. Successful in securing necessary investments for solutions that improve operational efficiency and effectiveness.

• Successful Track Record in Executing Solutions and Investments: History of effectively leading the implementation of approved solutions and investments, ensuring they align with strategic objectives and deliver measurable outcomes. Skilled in continuously monitoring progress and adapting strategies to meet evolving needs and achieve targeted results.

Basic Required Qualifications:

• Educational Background: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field; Master’s degree or equivalent advanced degree is strongly preferred.

• Experience: 12 years of experience preferred in commercial operations, sales management, or related roles within large-scale B2B environments, with a focus on strategic leadership.

• Proven Leadership in Operational Improvement: Demonstrated success in leading cross-functional teams and driving operational improvements in organizations with substantial revenue.

• Data-Driven Decision-Making: Strong analytical skills with a proven ability to utilize data for informed decision-making and performance measurement.

• Salesforce Expertise: 5 years of experience preferred with Salesforce or similar CRM platforms, with a focus on optimizing user experience for large teams.

• Exceptional Communication Skills: Excellent presentation and communication skills, with the ability to influence and engage stakeholders at all organizational levels.

Compensation/Benefits Information (US Applicants Only):

S&P Global states that the anticipated base salary range for this position is $245,000 to $280,000. Base salary ranges may vary by geographic location. In addition to base compensation, this role is eligible for additional compensation such as a semi-annual incentive bonus plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires .

Flexible Working

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

About S&P Global Dow Jones Indic e s

At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We’re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.

S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit www.spglobal.com/spdji .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  [email protected]  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision – https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

102 – Senior Management (EEO Job Group) (inactive), 10 – Officials or Managers (EEO-2 Job Categories-United States of America), SLSGRP102 – Senior Management (EEO Job Group)

Job ID: 311021

Posted On: 2025-01-13

Location: New York, New York, United States