Head of Customer Service

Job title:

Head of Customer Service

Company

Places for People

Job description

Reporting Group:Developments Greater LondonPlacemaking & RegenerationAt Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we’re looking for! Of course, experience and track record are important, but we’re more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.So, what are you waiting for? Join a community that cares about you!More about your roleAs Head of Customer Service, you will play a key strategic and operational role in ensuring the development, continuous improvement and delivery of a best-in-class aftercare service to customers who have purchased a property from us. You will be overseeing the Customer Service Managers to ensure a high standard of quality of our new homes, as well as resolution of any new homes snagging and defects within suitable timeframes.You will have appropriate ownership and accountability for identifying and developing all culture, process & performance improvements, and efficiencies for the customer, as well as being at the head of a team who will deliver customer interactions across multiple channels including phone, email, social media, and in person.For more information, please download our job profile available on our websiteMore about youWe are looking for applications from people who put the Customer at the heart of everything they do, you will be a well-developed leader with a proven ability to develop and motivate teams. This role involves delivering accurate reporting and analysis while ensuring exceptional customer satisfaction and a seamless experience. Ideal candidates are detail-oriented and passionate about enhancing customer interactions.You will have a proven track record of accomplishments and target-driven successes in the customer service field, extensive experience of leading operational customer service teams. A strong experience in customer service within a Construction and development industry is key to success in this role and you will understand the wider issues impacting the relevant markets,Experience of team management and Customer care is essential within the housing industry.BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for.We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly

• Pension with matched contributions up to 7%

• Excellent holiday package – 36 days annual leave with the option to buy or sell leave

• Private Medical Insurance

• Bonus Scheme

• Company Car/Allowance

• Training and development

• Extra perks including huge discounts and offers from shops, cinemas and much more.

What’s next?If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment teamIf you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.If you are a recruitment agency please note we operate a PSL and do not take cold callsArmed Forces – We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.Disability Confident – We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Expected salary

Location

Kings Cross, Central London

Job date

Thu, 21 Nov 2024 05:43:01 GMT

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