Head of Customer Success – Payment Orchestration – Fully Remote

Job title:

Head of Customer Success – Payment Orchestration – Fully Remote

Company

Sourcific Talent

Job description

Job Title: Head of Customer Success
Location: Fully remote – Must be based in UK&ISalary: £80,000 – £90,000The CompanyWe are pleased to be representing an incredible scale-up business within the payments ecosystem. With the rise of payment orchestration, our client positions themselves as a technical infrastructure layer that enables businesses to maximize checkout conversions by offering a multitude of payment options via a single API integration. This includes gateways, acquirers, APMs such as Open Banking, BNPL, digital wallets, and more.The company currently has a headcount of around 80 people and is expanding rapidly. They foster a people-first environment with a dedicated team of culture champions ensuring that employees thrive. Their strategic growth approach includes consistent investment, hiring great talent, and promoting employees into senior roles.The RoleAs the Head of Customer Success, you will lead the development and scaling of the customer success function within the company. This role involves setting up best practices and processes to ensure customer satisfaction, retention, and optimal revenue through upsell opportunities and efficient usage of the platform.In addition to leading the team, you will actively manage key customer accounts to ensure they are fully leveraging the solutions provided. You will collaborate closely with sales, marketing, product, and senior leadership to align on customer needs, drive stronger sales and marketing strategies, and influence the product roadmap and overall company strategy.Responsibilities:

• Establish and scale the customer success team, implementing best practices and processes.
• Actively manage a portfolio of key customer accounts to drive retention, satisfaction, and upsell opportunities.
• Develop and execute a customer success strategy that aligns with the company’s growth objectives.
• Collaborate with cross-functional teams to provide feedback and insights that inform sales, marketing, product development, and company strategy.
• Monitor and report on customer success metrics and KPIs to senior leadership.
• Foster a culture of customer advocacy within the company.

Required Skills and Experience:

• Proven track record in leading a customer success team within the payments ecosystem.
• Strong ability to set up processes and strategies from the ground up in a startup or scale-up environment.
• Experience in managing key customer accounts with a focus on retention and upsell.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Demonstrated ability to collaborate effectively with cross-functional teams.
• Strategic thinker with strong analytical skills and a results-oriented approach.

Diversity, Equity & InclusionOur client is committed to creating a diverse and inclusive workplace. They value different perspectives and are dedicated to fostering an environment where everyone can thrive and contribute to the company’s success.How to ApplyIf you are a strategic leader with a passion for customer success and a proven track record in the payments industry, wed love to hear from you. Please submit your resume by applying for this position below.

Expected salary

£80000 – 90000 per year

Location

London

Job date

Wed, 28 Aug 2024 22:08:38 GMT

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