Head of Customer Support
YouLend
About UsYouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend’s AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.The RoleAt YouLend, our customer support team is comprised of dynamic and dedicated professionals, committed to delivering exceptional support and innovative solutions to our valued customers. We are currently seeking a highly organized, people-focused person to guide this team to new heights.In this leadership role, you will be entrusted with overseeing and directing all aspects of our customer support operations. Your influence will be pivotal in ensuring the highest standards of service excellence, fostering customer satisfaction, and enhancing customer loyalty.Key Responsibilities
Requirements
Desirable Skills
Salary: £60,000 – 70,000BenefitsWhy join YouLend?
We offer comprehensive benefits package that includes:
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
£60000 – 70000 per year
London
Tue, 20 Aug 2024 22:47:06 GMT
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