SoCode
Job title:
Head of Global Support
Company
SoCode
Job description
Are you a visionary support leader ready to shape the future of customer success on a global scale? We’re hiring on behalf of an innovative, high-growth SaaS/AI business looking for a Head of Global Support to lead and scale their international support function.The Opportunity:
This is your chance to join a fast-scaling AI-driven software company that’s transforming the way enterprises operate. Backed by major investors and used by some of the world’s most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level.
The Role:As Head of Global Support, you’ll own the vision, strategy, and execution of a 24/7 customer support function across multiple regions and time zones. This includes:
- Leading and growing a high-performing global support team
- Building scalable support processes and infrastructure for a fast-moving SaaS/AI environment
- Driving world-class SLAs, CSAT, and customer retention metrics
- Partnering closely with product, engineering, and customer success teams
- Leveraging data, AI tools, and automation to continuously improve support efficiency and experience
What We’re Looking For:
- Proven experience leading global support/customer service teams in a SaaS or AI/ML tech business
- Strong background in scaling support functions through rapid growth (Series B/C and beyond)
- Strategic mindset with hands-on execution capability
- Experience with modern support tooling, AI integration, and remote-first team models
- A passion for delivering exceptional customer experience, at scale
Location:
UK-based (hybrid model). Must be comfortable working with global teams across multiple time zones.Must be a UK resident and looking for a new position, it would be great to learn about you and your ambitions. To find out more please……
Option 1: Click the apply button, don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand.
Option 2: Look for me on LinkedIn, you should be able to find me easily, there’s not many tech recruiters with the surname Hibbard (Andrew Hibbard)
Expected salary
£80000 – 100000 per year
Location
United Kingdom
Job date
Sat, 12 Apr 2025 07:26:31 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.