Head of Global Support

Job title:

Head of Global Support

Company

SoCode

Job description

Are you a visionary support leader ready to shape the future of customer success on a global scale? We’re hiring on behalf of an innovative, high-growth SaaS/AI business looking for a Head of Global Support to lead and scale their international support function.The Opportunity:
This is your chance to join a fast-scaling AI-driven software company that’s transforming the way enterprises operate. Backed by major investors and used by some of the world’s most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level.
The Role:As Head of Global Support, you’ll own the vision, strategy, and execution of a 24/7 customer support function across multiple regions and time zones. This includes:

• Leading and growing a high-performing global support team
• Building scalable support processes and infrastructure for a fast-moving SaaS/AI environment
• Driving world-class SLAs, CSAT, and customer retention metrics
• Partnering closely with product, engineering, and customer success teams
• Leveraging data, AI tools, and automation to continuously improve support efficiency and experience

What We’re Looking For:

• Proven experience leading global support/customer service teams in a SaaS or AI/ML tech business
• Strong background in scaling support functions through rapid growth (Series B/C and beyond)
• Strategic mindset with hands-on execution capability
• Experience with modern support tooling, AI integration, and remote-first team models
• A passion for delivering exceptional customer experience, at scale

Location:
UK-based (hybrid model). Must be comfortable working with global teams across multiple time zones.Must be a UK resident and looking for a new position, it would be great to learn about you and your ambitions. To find out more please……
Option 1: Click the apply button, don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand.
Option 2: Look for me on LinkedIn, you should be able to find me easily, there’s not many tech recruiters with the surname Hibbard (Andrew Hibbard)

Expected salary

£80000 – 100000 per year

Location

United Kingdom

Job date

Sat, 12 Apr 2025 07:26:31 GMT

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