Head of Risk

Job title:

Head of Risk

Company

Nationwide

Job description

We’re offering an exciting opportunity for the right candidate to become part of the Customer, Brand & Engagement (CB&E) function; delivering our purpose of Banking – but fairer, more rewarding and for the good of society.Ensuring that our Risk teams focus on what matters and enables the CB&E function to sustainably achieve its ambitious priorities, and helping to grow risk capability within the function, provides a unique opportunity for an energetic, talented and communicative risk leader.We are looking for such an individual to provide strategic leadership of our Risk and Control agenda, working closely with the Chief Customer Officer and her Directors as well as colleagues across the Society and three lines of defence.The agenda will include supporting the Risk Director in leading risk engagement across material risk topics in our Marketing, Customer Strategy, Communications, Brand and Advertising teams. The opportunity involves continuing the transformation of the Risk Partnering team towards being a proactive and highly skilled part of the decision-making process.Further, the individual will embed a newly-focused Communications Risk team that drives material enhancement of the Society’s approach to Communications and Customer Understanding, a key pillar of the Consumer Duty.This entails year-round enterprise-wide engagement as well as considering the alignment and complementary approaches between Risk Partnering and Communications Risk. This is a new role within the CB&E Risk team and will involve line management of five colleagues, supporting Nationwide’s drive to manage high performance expectations and an exciting, dynamic and aspirational culture.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our London, Swindon or Bournemouth or office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you canWhat you’ll be doingAs part of this new role, you will be responsible for:

• Driving effective and consistent risk management activities across CB&E in line with our Enterprise Risk Management Framework and the Operational and Conduct Risk Approach.
• Providing advice and guidance to the functional leadership and their teams to support decision making and the sustainable taking of risk.
• Providing insightful risk commentary and drive the production of simplified reporting to support a streamlined governance model across functions.
• Ensuring effective escalation and sustainable remediation of issues in line with the Society’s requirements.
• Working collaboratively with partners across the three lines of defence to simplify and strengthen risk management practices for the benefit of the function and Society overall, focusing on what matters.
• Creating and maintaining the function’s risk and control agenda and plan, working with the function to embed a forward-looking risk and control culture.
• Embedding the Society’s Communications Risk critical controls in collaboration with Communications Owners from across the functions.
• Driving a more data-driven and automated risk and control environment in CB&E.
• Presenting at and deputising for the CB&E Risk Director and other members of CB&E leadership at risk and control governance forums.

About youThis is a challenging role that will be stretching and fulfilling for the right candidate. As a minimum you will have:

• Senior leadership experience of owning a risk and control agenda in a scale retail financial services firm or Professional Services Firm or Regulator. You have proven experience in developing high value relationships at all levels in organisations, and command respect from senior executives.
• Expert knowledge of Non-Financial Risk including Operational and Conduct Risk eg FCA Sourcebooks and SM&CR, and knowledge and experience of Marketing and Communications strategies and processes.
• Outstanding interpersonal skills, ability to nurture and lead a high-performing team leveraging individual styles and preferences, and adept at bringing groups together and galvanising action around a common vision and purpose with demonstrable examples of having delivered measurable results.
• Resilient and calm under pressure, with an ability to step back and consider the bigger picture, and comfortable leading through uncertainty and ambiguity.
• Strong critical thinking capability, with ability to comprehend and assimilate information rapidly, break down complex problems, and provide pragmatic solutions.
• Ability to convey complex information or specialist knowledge in a clear and understandable way to suit different audiences, from Board level through to wider colleague engagement.
• A growth mindset, with commitment to continuous innovation and learning, day in, day out and demonstrable capability to listen, learn and adapt.
• A passionate advocacy of the Society’s strategy and purpose, and of the cultural and customer transformation that CB&E is leading.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.The extras you’ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 30 days holiday, pro rata

• Individual healthcare cover

What makes us differentNationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.What to do nextIf this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.#LI-POST

Expected salary

Location

Bournemouth – Swindon

Job date

Wed, 11 Sep 2024 22:19:32 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.