Head of Transformation

Job title:

Head of Transformation

Company

Cuckoo

Job description

About Us:At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster. Because the truth is, we want them to actually feel good about their broadband. That’s why we call it feel-good broadband.We’ve already topped MoneySavingExpert’s poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UK’s most recommended way to connect.So if you’re as customer obsessed as we are, and want to help change the face of the UK’s broadband industry, we’d love to hear from you.About this role:The Transformation department is at the heart of Cuckoo’s delivery capability, playing a critical role in achieving the company’s ambitious growth targets. This department drives key technical, people and process changes that are essential to Cuckoo’s mission of becoming the most recommended way to connect.More about this role:You’ll lead the Transformation delivery team, providing guidance and support to ensure objectives are met and challenges are overcome. Your key responsibilities will include:

• Managing third-party relationships: Collaborating with external partners to ensure alignment with project goals and expectations.
• Tracking project progress: Monitoring timelines, deliverables, and performance to ensure smooth execution.
• Addressing risks, issues, and dependencies: Proactively identifying and mitigating potential roadblocks to maintain momentum.
• Driving continuous improvement: Identifying opportunities to enhance delivery processes and outcomes.
• Ensuring milestone and KPI achievement: Keeping projects on track to meet deadlines and budget constraints.

Additionally, you will play a pivotal role in managing both the threats and opportunities within the delivery portfolio. You’ll establish inventive, logical and pragmatic approaches to address challenges and capitalize on opportunities as they arise.This is a hybrid role with some presence required in our Exeter based Head Office.You should apply if you have:

• Experience within the telecommunications & broadband provider sectors (preferable)
• Sufficient experience in programme delivery – including experience in a leadership position
• Excellent and demonstrable skills in creating and running complex initiatives alongside a proficiency and understanding of risk, issue and dependency management
• The ability to methodically prioritise workloads – and those of others – in order to hit the Cuckoo core delivery milestones, KPIs & goals
• A familiarity with working collaboratively across geographically distributed teams using Office 365 / SharePoint / Teams
• The ability to translate complex or nuanced ideas in to well-articulated and easy-to-understand views
• Excellent influencing skills and are able to communicate with people at all levels to deliver outcomes required within timeframes

Life inside the nest:

• £75,000 upwards, (depending on experience)
• 4x Life Assurance
• Income Protection
• Salary Sacrifice Pension
• 30 days holiday plus statutory bank holidays
• Enhanced Sick Leave
• Enhanced Family Leave
• Private Healthcare
• Private Dental Care
• Cycle 2 Work Scheme

• Health Cash Plan
• Shopping Discounts
• Discounted Breakdown Cover

Cuckoo’s commitment to inclusive hiring:
One of our Cuckoo values is ‘We are different’. And we really mean that. We’re a diverse bunch, with loads of different backgrounds, experiences, skills and perspectives. And all this makes us strong and better as a team. So, if you’ve got something different to bring to our flock – whether you’ve picked up skills in unexpected places, or you approach challenges in a way that others don’t – we’d love you to apply.Can you see yourself working with us? Apply now!
We want all candidates to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure our assessment process works for you!

Expected salary

Location

Exeter

Job date

Sun, 15 Dec 2024 06:17:49 GMT

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