Head of UK Client Service Advocates

Job title:

Head of UK Client Service Advocates

Company

Gallagher

Job description

Job Description:IntroductionJoin us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you’ll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
OverviewWe are currently recruiting a Head of Client Service Advocates to join the team!As the Head of Client Service Advocates your role will be to lead and develop a team of Client Service Advocates alongside having the responsibility of a small portfolio of your own accounts.Client Service Advocates will be the single point of contact for clients taking care of queries ensuring effective management, understanding and delivery of client servicing needs. They will also understand what services the client values and provide clear, timely and relevant material to clients and brokers as required.If you are looking for a new challenge, please apply today!
How you’ll make an impact

• Act as a senior Client Service Advocate, with advocacy responsibilities for a small portfolio of accounts.
• Lead and people manage the Client Service Advocate population, acting as an experienced coach, responsible for the development of the CSA population
• Act as a point of escalation for any complex queries/problems
• Accountable for handling the people management processes for all CSAs including appraisal process, performance management, wellbeing, pay and rations
• Actively seek to improve standards along with developing and sharing best practice recommendations across all CSAs
• Provide oversight and support to CSAs across all locations to improve business knowledge, capability and enhance personal development
• Own the account allocation of Client Service Advocates, establish the business’ overall CSA requirements and support CSA recruitment, training and onboarding
• Liaising with the Head of CSA North America and International colleagues to ensure that Global clients have a consistent, high quality service experience and that any issues are rapidly resolved.
• Act as a conduit between UK COO and CSAs, supporting business change and driving the overall delivery of client experience and servicing outcomes of Client Service Advocates
• Work closely with Client Service Managers to ensure the effective delivery of strategic objectives and relevant KPIs

About You

• Preferably ACII qualified or working towards the ACII qualification or equivalent
• A good knowledge of the industry in order to address client and technical issues
• Solid understanding of the regulatory environment of the key business unit jurisdictions
• Experience of managing a team with the ability to develop and mentor members
• Excellent time management skills, able to coordinate and prioritise workload
• Ability to build strong working relationships with both clients and colleagues
• Eligible to work in the UK

Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Expected salary

Location

Ipswich, Suffolk

Job date

Fri, 09 Aug 2024 22:04:56 GMT

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