Head of UX – Loyalty & Support – 1 year FTC

Job title:

Head of UX – Loyalty & Support – 1 year FTC

Company

Tesco

Job description

About the role:As a design leader, you will be challenging user experience problems that impact millions of consumers, pushing the boundaries of design whilst establishing best practices and maintaining consistent experience across all of online digital products and services.With genuine appetite for complex information, you will have a strong backbone in research and technical implementation as well as a passion and energy for design and visual communication. Insights and data will empower you and your team to shape and improve the lives of people when coupled with a clear understanding of their needs.As our ideal candidate, you’re passionate about delivering exceptional customer experiences and you inspire others to follow suit. You set high standards for yourself and your team. You’re a natural problem solver who’s goal-oriented and innately creative. You’re able to see the big picture and balance strategic thinking with pragmatic decision-making to arrive at transformational solutions.You will be responsible for:

• Manage a UX Team made up of designers and researchers, including hiring, professional development, performance reviews, oversight, etc.
• Drive strategy for key projects through research, analysis, and recommendations and guide your team to do the same
• Drive your team to define, influence, and drive the user experience vision for projects through design and development
• Be ultimately accountable for all UX output from your team. Review and provide feedback for artifacts generated by your team
• Share design expertise and knowledge with others to improve organisational capability
• Work with developers to ensure our end products are in-line with the visions established by Creative Services
• Be responsible for delivering consistent experience across Tesco through collaboration with the single design language
• Building trusted relationships with stakeholders based on agreed outcomes and credible roadmaps to release value incrementally.
• Collaborating with your Director to understand the future demand and direction, provide advice on team-related issues and overall portfolio of products required to deliver against business strategy.

You will need:

• Considerable experience as an interaction designer, design technologist, front-end designer, UI designer, or similar role
• Expert-level knowledge in the fields of UX design, UX research and visual design
• Experience working with product and technology teams to deliver complex programmes
• Experience of helping develop and deliver experience in digital channels
• Experience conducting user/stakeholder interviews, competitive analysis, and user testing sessions, then creating recommendations that drive design strategy accordingly.
• Strong experience with data-driven design and usage data analysis.
• Ability to create in-browser prototypes and POCs using modern front-end libraries
• Knowledge of relevant front-end processes, standards and libraries
• Portfolio with examples of relevant work
• Experience managing and leading high-performing, multi-disciplinary teams

What’s in it for you:We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Annual bonus scheme of up to 45% of base salary
• Car allowance of £7,320 per annum
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Private medical insurance
• Retirement savings plan – save between 6% – 10% and Tesco will contribute 1.5 times this amount
• Life Assurance – 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About us:Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern -combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate.

Expected salary

Location

Farringdon, City of London

Job date

Thu, 19 Sep 2024 00:39:51 GMT

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