Health and Social Care Service Advisor

Job title:

Health and Social Care Service Advisor

Company

East Sussex County Council

Job description

Job introductionAbout the roleDo you want to help people access the care and support that they need? If the answer is yes, then working as a Health and Social Care Service Advisor in Health and Social Care Connect may be the role for you.This role provides a valuable service to the community, to health and social care professionals and partner organisations such as the emergency services. The role will involve taking calls and responding to e-mails from members of the public and a range of professionals such as GPs, and providing them with information and advice, or signposting or referring them onto the appropriate services to meet their health and social care needs.This is an office based role, and staff work shift on a rota basis covering the hours of 8am to 10pm including weekends and bank holidays. Whilst this is a 24/7 service, advisors are not expected to work every evening or weekend and there are pay enhancements for weekend working. You would not be expected to work nightshifts in this role.We will provide comprehensive training and a supportive environment in which to gain the knowledge of the range of health and social care support and services that are available for adults in the community and how these can be accessed by, and for the residents of East Sussex.We are looking for candidates who:

• Have IT and communication skills;
• Have some customer service experience, not necessarily in a health or social care;
• Are self-motivated and who possess personal resilience to manage the large volumes of referrals coming into our service;
• Are able to work in a fast paced environment.

To apply for this role please follow the ‘Apply Now’ button above. When completing your application be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience, education or personal interests.Interview dates will be confirmed following the closing date for applications and will take place via Microsoft Teams.We offer a diverse range of benefits to help and support you during your employment. More information can be found on ourFor an informal discussion about this opportunity contact Alison O’Shea, Operations Manager – 07788 356411Additional informationYour starting salary will be pro rata if the above position is part-time or term-time only.Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role.If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.Reasonable adjustments include things like an offline application form. If you would like to discuss your requirements further, please get in touch.Company informationEast Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.

Expected salary

Location

Eastbourne, East Sussex

Job date

Tue, 13 Aug 2024 05:53:48 GMT

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