Help Desk in Chicago, Illinois

Description

Our client in Chicago, IL is looking for a direct hire Help Desk professional to join their team. The ideal candidate will have 2-4 years of Help Desk experience in a Windows-based environment, prior hands-on experience with ticketing systems, and a CompTIA A+ certification. This is an exciting opportunity to troubleshoot technical issues, assist end-users, and contribute to a fast-paced IT team.

Responsibilities:

• Provide Tier 1 and Tier 2 technical support to end-users in a Windows environment.

• Diagnose and resolve hardware/software, networking, and system issues.

• Efficiently manage and track IT tickets using a ticketing system (e.g., ServiceNow, Zendesk, or Jira).

• Configure and deploy desktops, laptops, and other peripheral devices as needed.

• Guide users through problem-solving processes both remotely and in person.

• Collaborate with other IT staff to escalate or resolve complex technical issues.

• Maintain detailed documentation of recurring issues and solutions to improve process efficiency.

• Stay updated on emerging technology trends and make recommendations to improve IT processes.

  Requirements

Required Skills and Qualifications:

• 2-4 years of Help Desk experience in a Windows-based environment.

• Proficiency in diagnosing and troubleshooting Windows OS and Office 365-related issues.

• Hands-on experience with ticketing systems (such as ServiceNow, Zendesk, or Jira).

• Exceptional communication and problem-solving skills.

• Strong knowledge of networking fundamentals and hardware/software support.

• CompTIA A+ certification is required; additional IT certifications (e.g., Network+, ITIL) are a plus.

• Ability to prioritize and manage multiple tasks effectively.

  Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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