Help Desk Specialist (Full-Time) in West Des Moines, Iowa

Help Desk Specialist (Full-Time)

IT West Des Moines, Iowa

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Description

About this Position

Join The Iowa Clinic’s IT department! We are now hiring for a full-timeHelp Desk Specialist. This position will:

• Work on a number of different computer operations

• Answer daily help desk calls to IT (60+ calls/day)

• Respond to and diagnose computer software problems with end user

• Typically, able to resolve fewer complex issues immediately while more complex problems are assigned to second level support personnel

• Maintain daily backups for all systems

• Add new users to all systems for IT

The schedule for this role will be Monday – Friday, based around the hours of 7am – 5pm (8-hour days) in West Des Moines.

Qualifications/Requirements

• Technical/Vocational degree preferred or equivalent experience

• Two years previous working knowledge of computer operations required

  Bonus points if…

• You love exceeding people’s expectations.

• You enjoy having fun where you work

• Finding meaningful connections is what you live for

  Know someone else who might be a great fit for this role? Share it with them!

  What’s in it for you

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing

• Employee incentives to share in the Clinic’s success

• Quarterly volunteer opportunities through a variety of local nonprofits

• Training and development programs

• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on

• Monthly departmental celebrations, jeans days and clinic-wide competitions

• Employee rewards and recognition program

• Health and wellness program with up to $350/year in incentives

• Employee feedback surveys

• All employee meetings, team huddles and transparent communication