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Help Desk Specialist (Full-Time)
IT West Des Moines, Iowa
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Description
About this Position
Join The Iowa Clinic’s IT department! We are now hiring for a full-timeHelp Desk Specialist. This position will:
Work on a number of different computer operations
Answer daily help desk calls to IT (60+ calls/day)
Respond to and diagnose computer software problems with end user
Typically, able to resolve fewer complex issues immediately while more complex problems are assigned to second level support personnel
Maintain daily backups for all systems
Add new users to all systems for IT
The schedule for this role will be Monday – Friday, based around the hours of 7am – 5pm (8-hour days) in West Des Moines.
Qualifications/Requirements
Technical/Vocational degree preferred or equivalent experience
Two years previous working knowledge of computer operations required
Bonus points if…
You love exceeding people’s expectations.
You enjoy having fun where you work
Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
One of the best 401(k) programs in central Iowa, including employer match and profit sharing
Employee incentives to share in the Clinic’s success
Quarterly volunteer opportunities through a variety of local nonprofits
Training and development programs
Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
Monthly departmental celebrations, jeans days and clinic-wide competitions
Employee rewards and recognition program
Health and wellness program with up to $350/year in incentives
Employee feedback surveys
All employee meetings, team huddles and transparent communication
To help us track our recruitment effort, please indicate in your cover/motivation letter where (hiring-jobs.com) you saw this job posting.
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