Housing and Wellbeing Officer – Resettlement – Part time – 18 hours

Job title:

Housing and Wellbeing Officer – Resettlement – Part time – 18 hours

Company

Great Places Housing Association

Job description

Housing & Wellbeing Officer (Resettlement)Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework. This post has a specific focus on move on, resettlement work and creating strong partnerships with landlords that will lead to increased move on and homelessness prevention.What you’ll be doing

• To assist our customers to identify their strengths, development needs and risks to jointly develop a move on plan to build on or address these, including coaching and assisting customers to achieve greater independence;
• To encourage community cohesion, identifying opportunities for individuals to come together, share their experiences, culture and celebrate diversity.
• To assist customers to access other agencies and their services and know of the services within the wider community;
• To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; and understand the different types of tenure. .;
• To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken;
• To develop and maintain effective working relationships with peers in relevant organisations or agencies to ensure customers are properly supported in accordance with their identified plans;
• To create partnerships with social landlords, private landlords and explore various different options for the tenants

What you’ll need

• Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards
• Qualified to minimum level 2 in English and Maths
• Evidence of well-developed IT and keyboard skills
• Hold a full UK driving license and have access to a vehicle for use at work.

What we need from you

• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
• Experience of working in Housing Management is desirable.
• Experience of move on and resettlement work is required
• Experience of using a strength based approach to assist customers to achieve their goals is desirable.
• Experience of administration and recording procedures, with an in depth understanding of confidentiality.
• Ability to engage and to build relationships with partnering or potential partner agencies or organisations.
• Experience and understanding of safeguarding.
• Good written and verbal communication.
• Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems.
• Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem.
• Demonstrable coaching skills in promoting independence.
• Use of the relevant range of Microsoft Office applications

INDADGreat Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.You can find details of our story, our vision and our values .At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at .

Expected salary

£26313 per year

Location

Bury, Greater Manchester

Job date

Sun, 23 Feb 2025 08:42:43 GMT

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