Housing Assistant

Job title:

Housing Assistant

Company

A2Dominion

Job description

Housing Assistant
Salary: £29,257-£30,796
Contract: Permanent
Expected Start date: 09/12/2024
Location: WinchesterAbout us
We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.
We operate across London and southern England, providing affordable, private, and social rented homes, student, NHS, and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.Whilst we take a commercial approach to house building, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.About the role
We have an exciting opportunity for an organised, positive, and pro-active individual to join our team as our new Housing Assistant. This is a wonderful opportunity to provide a high-quality customer service to residents and to provide a full and effective administrative support service to the housing services department. It is an excellent opportunity for you to become an integral member of the team and progress, which is what many of our previous Housing Assistants have done.Key responsibilities

• Establish, develop, and maintain effective working relationships with all work colleagues working closely with your counterpart, both online and in the office
• Manage small projects and provide a full and effective administrative support to the team
• Produce monthly reports for the team, producing and inputting monthly results into KPI spreadsheets
• Maintain excellent customer service, ensuring that you meet the Group’s Customer care standards
• To respond positively and promptly to enquiries from residents and members of the public, giving advice and guidance as appropriate
• Responsible for general administration and support, including mail merges, diary management letters, emails and reports
• Ensure that IT systems are regularly updated, and effective manual record systems are maintained

More about you
For this role, we are looking for someone with the following:

• Educated to GCSE level or equivalent in Maths and English (Grades A*-C)
• Previous experience of working in a customer service / administrative role.
• Good organisation skills
• Good problem-solving skills
• High attention to detail
• Good working knowledge of Word, Excel, and Outlook.
• Drive and ambition to learn and progress within the team

Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: recruitment@a2dominion.co.ukA2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.Meeting the role requirements
We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and to arrange a call with one of our recruitment team to discuss your application further at recruitment@a2dominion.co.uk.A2Dominion are proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.This role closes on Wednesday 17th April 2024, we reserve the right to close this role upon appointment of the right candidate.

Expected salary

£29257 – 30796 per year

Location

Winchester

Job date

Thu, 05 Dec 2024 03:48:21 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.