Housing Officer

Job title:

Housing Officer

Company

Notting Hill Genesis

Job description

SummaryWhat you’ll doAs a not-for-profit housing organisation providing more affordable homes for Londoners, we’re looking now for people to join us as Housing Officers to help us to provide good quality homes to our residents that allow them to live well and feel safe. As our residents are at the core of everything that we do, we are looking for people who have a real interest in people and a passion for delivering excellent service.How you’ll do itAs a Housing Officer, you’ll play a vital role in enhancing our residents’ overall experience of living in one or our homes. You’ll foster a strong local presence, ensuring residents know you by name, by being readily available and proactive.Specific duties will include:

• Actively listen to residents, promptly addressing any issues related to their property or living experience
• Collaborate with internal repairs and planned colleagues to maintain excellent places and plan and deliver improvements
• Collaborate with residents, managing agents, contractors, and internal colleagues to collectively solve resident problems such as repairs, cleaning, and grounds maintenance, are executed with excellence, taking ownership until resolution
• Set and manage service charges, ensuring fairness and transparency
• Collaborate with building or property managers to enhance the resident experience

Please note this role will be based in the community – visiting the properties that you manage, and in office.The Ideal CandidateAs you’ll be the main point of contact for your residents, you will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Housing Officers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. You’ll be proactive and customer-focused with the ability to communicate effectively to multiple audiences.Essential:

• Customer service experience including developing customer relationships
• Excellent communication skills
• Ability to manage workload and prioritise accordingly, capable of quickly switching from one task to another
• Problem-solving skills
• Organisational skills
• Excellent computer skills including Microsoft Word and Excel

Desirable

• Previous housing experience

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.Career progressionWe have a defined progression route for our Housing Officers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications.What’s in it for you?With us, you’ll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from an ethnically diverse background, and we’re also a Stonewall diversity champion and a Disability Confident employer.We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans – season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.For more information on what we do and what makes us different please visit:We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit:Selection ProcessStep 1: If you are interested, please send your application now! Closing date is 19 July 2024Step 2: Successful candidates will be invited to a screening callStep 3: Successful candidates will be asked to complete a written assessmentStep 4: Final round of interviewsPlease apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .Should a redeployee apply for this role, their application will be considered before any others.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS)NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Expected salary

Location

Kings Cross, Central London

Job date

Sun, 07 Jul 2024 00:01:53 GMT

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