Housing/Rent Customer Accounts Manager

Job title:

Housing/Rent Customer Accounts Manager

Company

Places for People

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we’re looking for! Of course, experience and track record are important, but we’re more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we don’t discriminate based on any protected attribute. In fact, we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.So, what are you waiting for? Join a Community that cares about you!More about your roleWe have an exciting opportunity in our Customer Accounts Team for you to play a key role in the delivery of an efficient, target driven and performance focused service.You will have the confidence and communication skills needed to deal with income recovery and debt related issues and be able to effectively maximise income for our customers and the business. You will be able to proactively and decisively identify customers who fall behind with their rent and other charges and provide advice and assistance to customers to support them in maintaining their tenancies.The role is primarily Home based with occasional travel required to one of our Regional Offices for meetings or training.For more information please download our job profile available on our website.The closing date is Sunday the 18th of August 2024. Shortlisted candidates will be contacted on Tuesday 20th of August 2024 and interviews will be held via Microsoft Teams on Friday 23rd of August 2024.More about youTo be considered for this role, it is essential that you have in depth specialist knowledge of debt enforcement. This includes income recovery, court procedures and enforcement action. You will also require a comprehensive understanding of the Universal Credit, Housing Benefit and other Welfare Benefits system.We need you to have excellent communication skills and a confident and firm polite manner. In line with the challenging nature of this role you will need to ensure that all communication between customers, Debt Resolution Managers, peers and external agencies are effective and you are able to provide new and imaginative approaches to challenges.This role will also require you to have good numeracy skills and IT literacy including all Microsoft office programmes. A flexible attitude and commitment to continuous improvement is essential. Ideal candidates will have previous Housing and income recovery experience coupled with being a confident I.T. user. Experience of using the Northgate (NEC) housing system would be an advantage.If you are highly motivated and have the drive and determination to succeed in this challenging and rewarding post, we would love to hear from you.The benefitsOur ambition gives you all the challenge you could wish for and that’s why we can offer you tangible and exciting career progression in a diverse and pioneering business.Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership – to a wealth of extra perks including interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much moreWhat’s next?If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment teamIf you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.If you are a recruitment agency please note we operate a PSL and do not take cold callsArmed Forces – We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who has formerly served in the Armed Forces and who meets the essential criteria for the vacancy.Disability Confident – We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Expected salary

£34520.33 per year

Location

Leeds

Job date

Fri, 02 Aug 2024 22:41:43 GMT

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