Human Resources Coordinator (1 year Maternity cover) – JW Marriott Grosvenor House

Job Number 24181855

Job Category Human Resources

Location JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

EXPLORE MARRIOTT

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.

JOB SUMMARY

Provide a consistent high standard of administration and non-administrative support to the Human Resources Department to support the achievement of business goals and strategies. Role is 1 year’s maternity cover (Fixed Term contract).

Experience

• Previous administrative experience essential.

• Previous user of Outlook, Word, Excel and PowerPoint – strong computer skills essential.

• Hotel Operations experience preferred.

Skills and Knowledge

• Strong communication skills (verbal, listening, writing).

• Excellent typing speed and accuracy essential.

• Highly organized and efficient approach required.

• Ability to multi-task and handle stress.

• Stress tolerance, adaptability, and flexibility.

• Maintain a high level of Integrity.

Education or Certification

• Good level of English essential

SPECIFIC TASKS

The following are specific responsibilities and contributions critical to the successful performance of the position :

Recruitment & Onboarding

• Assist with the coordination of pre-hire checks and follow up if necessary.

• Coordinate all on-boarding activities for new hires (new hire system set-up, job descriptions, paperwork).

• Maintain and validate all personnel records on both Mhub and in employee files.

• Create new personnel files and keep these organized and secure.

• Follow-up on all outstanding new hire paperwork and ensure compliance for each new associate.

• Support with candidate screening where required.

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

• Actively listen to and consider the concerns and questions of other employees, responding appropriately and effectively.

Training and Development

• Coordinates the administration of all training nominations, training completion and attendance, ensuring databases are fully up to date.

• Keep track of performance reviews that form part of the LPA process and associates 30/60/90 probationary period reviews.

Associate Relations

• Assists with communication to all associates.

• Assists with the administration of any employment relations issues (for example Employment investigation preparation).

• Provide a sounding board for associates who may need to discuss personal issues, maintain and observe confidentiality at all times.

• Assists with the organization of any associate events i.e. employee recognition events and associate awards dinners. Update notice boards with results.

• Assist with exit interviews, take notes, and use these to support hotel retention strategy.

• Local and company benefits to be administered and communicated to associates.

Compliance

• Assist management with HR Audits. Maintain tracking systems to ensure compliance.

• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

• Comply with quality assurance expectations and standards such as the brand standard audit.

Administration

• Maintain confidentiality and security of employee and property records, files, and information.

• Create and maintain filing systems.

• Ensure accurate maintenance of all employee records and files as per HR Review and policy, (online records on Mhub and employee files).

• Assists with any process administration and the collation of data for relevant reports.

• Support with the administration of any payroll of HR information

• Maintaining office supplies for the HR department.

• Take meeting minutes as requested.

• Maintain, collate, and distribute all relevant activity reports.

Communications and Relations

• Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies, and guidelines.

• Inform Human Resources management of issues related to employee relations within the division or property.

• Answer phone calls and record messages.

• Create and type office correspondence using computer.

• Prepare documents, posters and presentations using Word, Excel and PowerPoint applications.

REWARDS FOR WORK… BENEFITS FOR YOUR LIFESTYLE

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. You’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

We’ll support you in and out of the workplace by offering:

• Team-spirited co-workers

• Encouraging management

• Wellbeing programs

• Comprehensive Training and Development program

• Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.

• Recognition programs

• Meals at work

• Uniform

• Enrolment of Perks at Work – Access to unlimited deals of retailers and more

• 20 days holiday

• Cycle to work scheme

• Pension & Life Assurance

• Awards and recognition celebrations and many more….

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.