Human Resources Manager in Hertfordshire, United Kingdom

Job Number 24150874

Job Category Human Resources

Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. Marriott International the world’s largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.

Job Summary

The Human Resource Manager will report directly to the Director of Human Resources at a property. As a member of the property Human Resources support staff, he/she directs and works with Human Resources associates to carry out the daily activities of the Human Resource office including oversight of recruitment, employee relations and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of associates and enable business success; as well as ensures compliance with local regulations and Marriott International operating procedures.

Core Work Activities

Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of Human Resource associate team members with the appropriate skills, as needed.

• Establishes and maintains contact with external recruitment sources, in partnership with local colleges, recruiting agencies, and community-based organizations i.e Caterer, Leisure Jobs etc.

• Attends job fairs locally if required.

• Oversees/monitors candidate identification and selection process.

• Provides subject matter expertise to property managers regarding Marriott’s selection procedures.

Managing Associate Development

• Supports a departmental orientation program for associates to receive the appropriate welcome & service excellence training to successfully perform their job.

• Ensures associates are cross trained to support successful daily operations.

• Uses all available on the job training tools for associates; supervise on-going training initiatives and conducts training, when appropriate.

• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for associates and emphasize the importance of guest service in Marriott culture.

• Ensures attendance by all new hires and participation of the leadership team in training programs.

• Collaborates with management team to ensure departmental orientation processes are in place and associates receive the appropriate new hire training to successfully perform their job.

Maintaining Associate Relations

• Assists in maintaining effective associate communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).

• Reviews progressive discipline documentation for accuracy and consistency and checks for supportive documentation and is accountable for determining appropriate action.

• Utilizes an “open door” policy to acknowledge associate problems or concerns in a timely manner.

• Ensures associate issues are referred to the Department Manager for resolution before being escalated to the Director of Human Resources.

• Partners with Duty Manager to conduct associate accident investigations, bag searches, locker searches, as necessary.

Managing Legal and Compliance Practices

• Ensures associate files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.

• Ensures compliance with procedure for accessing, reviewing, and auditing associate files and ensure compliance with the Privacy Act.

• Ensures medical records are maintained in a separate, secure, and confidential medical file.

• Communicates property rules and regulations, the progressive discipline policy, Peer Review, Associate Resource Line, Business Integrity Line, and the Guarantee of Fair Treatment during orientation and via the associate handbook.

• Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to associates on a regular basis through orientation, property meetings, bulletin boards, etc.

• Supports the compliance with HR Reviews for auditing purposes.

• Performs other related tasks as assigned by management.

Education and Experience

• High school diploma or GED; 4 years’ experience in the human resources, management operations, or related professional area.

OR

• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years’ experience in the human resources, management operations, or related professional area

WHAT WE CAN OFFER YOU

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit.

• Marriott Discount Card enabling to benefits from hotel room and F&B across 130 countries.

• Recognition programs

• Meals at work

• Uniform

• Enrolment of Perks at Work – Access to unlimited deals of retailers and more

• 23 days holiday increasing with service.

• Cycle to work scheme.

• Play Golf for free and preferential rates for family & friends.

• Free gym access

• Bonus

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.