Human Resources Officer United Nations Department of Operational Support Experience: Atleast 7 years New York, United States of America Apply By: 18-10-2024

Org. Setting and Reporting

The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to entities across the Secretariat, including departments, offices away from headquarters, peace operations, regional commissions and tribunals. The Human Resources Services Division (HRSD) provides dedicated services in support of human resources requirements of client entities, from process development through service delivery. The Division establishes and manages rosters across all job families, organizes testing and examinations, provides operational support and other advisory service for clients for the full spectrum of their delegated authorities, and supports managers and business partners in the use of non-staff personnel. The Operational Support and Advisory Service (OSAS) serves as an enabling partner to support clients in fulfilling their mandates. The key services include: guidance to entities on the proper exercise of delegated authorities; advice on the application of human resources policies and procedures; advice to managers related to formal and informal conflict resolution; input/feedback to the development and/or improvement of simplified policies and procedures; support to clients in developing, formulating and implementing customized entity specific HR strategies and plans; and support to clients and shared services in the achievement of their human resources management targets and objectives. The position is located within the Operational Support and Advisory Service (OSAS) of the Human Resources Services Division. OSAS serves as the client-facing arm at UNHQ supporting clients in fulfilling their mandates. Under its assessed funding, OSAS’ specific mandate is to support Secretariat clients in the exercise of their delegation of authority, which includes ERP system support on the HR business side. The incumbent would report to the Chief of OSAS or to another designated official within the Service.

Responsibilities

Within delegated authority, the Human Resources Officer will be responsible for the following duties:

General

• Serves as the primary liaison and support focal point for all matters pertaining to UNJSPF, liaising with other experts and advisors in the areas of non-staff, Umoja, advisory, legal, policy simplification, sharing draft process guides, advising on the UNJSPF regulatory framework, and other areas of requirement for UNJSPF.
• Establishes collaborative relationships with all relevant internal and external partners and leverages to the maximum extent possible the full capabilities of the Human Resources Services Division in addressing UNJSPF requirements. Advisory Services and Client Relations Management
• Supports entity in the development of entity specific policies and processes, including relevant change management and culture initiatives.
• Provides proactive and innovative approaches to the delivery of human resources services in consultation HR.
• Provides advice and guidance in relation to the interpretation and implementation of Staff Regulations, Rules and policies and on risks associated with new processes or guidance documents, which includes those pertaining to non-staff personnel and related risks.
• Provides advice on complex performance management issues to managers and HR.
• Provides advice on the appropriate usage of all types of staff categories and non-staff capacities throughout the Secretariat in the context of operational workforce planning.
• Supports formal and informal conflict prevention and resolution, including specialized advice on other issues related to the formal and informal system of administration of justice, including cases submitted for management evaluation.

Operational Support

• Coordinates with supported entities to ensure that their evolving needs are addressed in the context of the development and implementation of new human resources policies, practices, and procedures.
• Assists supported entities in meeting critical human resources management strategic and operational indicators by identifying best practices and lessons learned and advising on their application and suitability to local contexts.
• Supports entities in the development and implementation of an entity-specific operational workforce planning strategy and associated recruitment plans.
• Provides advice on the timely filling of posts in accordance with established policies and procedures.
• Provides guidance on the efficiency and effectiveness of various systems and processes. Business Process Improvement
• Provides feedback on and identification of requirements for continuous process improvements and adaptation to policies and processes based on operational requirements and trends.
• In consultation with client, reviews pain points in business processes with a view to eliminating them while advocating for changes in policies, processes, and systems and while proactively looking to fill gaps in processes. Knowledge Management
• Provides advice on the establishment, maintenance, and utilization of knowledge and/or information management systems related to human resources.
• Develops guidance packages (e.g., Standard Operating Procedures, templates, lessons learned, etc.) on operational human resources matters for the global human resources community.

Education

• An Advanced university degree (Master’s degree or equivalent degree) in human resources management, business or public administration, law, social sciences, education or related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

• A minimum of seven years of progressively responsible experience in human resources management, administration or a related area is required. Experience with an international organization providing policy advice on human resources management matters to senior level officials is required. Experience with an international organization in the development of HR policies and HR policy guidance is required. Experience with an international organization managing large HR projects is desirable.

Languages

• English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of French is desirable. Knowledge of another official United Nations language is desirable.

Source: https://careers.un.org/jobSearchDescription/240081?language=en