IN PERSON HIRING EVENT – CUSTOMER SERVICE REPRESENTATIVES (SYRACUSE)

Job title:

IN PERSON HIRING EVENT – CUSTOMER SERVICE REPRESENTATIVES (SYRACUSE)

Company

EmblemHealth

Job description

In-Person Hiring EventThursday, February 27, 2025 (8:00 am to 12:00 pm & 1:30 pm to 6:00 pm) andFriday, February 28, 2025 (8:00 am to 1:00 pm)Hilton Garden Inn – 6004 Fair Lakes Road, East Syracuse, NY 12057EmblemHealth is a health and wellness company that provides insurance plans, primary and specialty care, and wellness solutions. As one of the nation’s largest not-for-profit health insurers, we serve more than three million people in the New York tristate area.All positions will be onsite at our Syracuse Campus located at 5015 Campuswood Drive, East Syracuse, NY 13057Work Shifts

• Monday through Friday, 10 am to 6 pm (35-hour work week)

Training

• Must be available to attend 8-week paid training program, Monday through Friday, 10 am – 6 pm

Compensation and Benefits

• Hourly Pay Rate is $22.19
• We offer competitive health and wellness benefits

Please review the position description below:

• Receive, answer and/or record telephone/correspondence/e-mail inquiries from subscribers, providers, and other consumers relating to areas of coverage, payment of claims, membership status, medical management intake calls, etc., under the various EmblemHealth medical/surgical, dental, hospital and Medicare plans.
• Review inquiries, correspondence and email receipts. Prepare email resolutions, letters (form or narrative letter) and/or claims payment process adjustments.
• Perform written and verbal duties of the position to meet company goals for production and accuracy.
• Perform related claims approving and clerical work as assigned.
• Perform other duties as assigned or required.
• Regular attendance is an essential function of the job.

Qualifications:

• Must be able to work under pressure, handle stressful situations effectively and deal politely with subscribers and providers on the telephone, in person, and email/correspondence
• Ability to detect and relate problem service issues to management
• Ability to speak well on the telephone and maintain a positive telephone personality
• Must be able to compose clear concise letters
• If designated, sort and screen correspondence receipts and resolve via coding of additional payment, possibly including salvage and/or completion by letter
• Typing and PC skills
• Ability to adapt to change and address multiple issues simultaneously
• Good organizational skills
• Must be available for training

Education and Experience:

• A minimum of two (2) years’ experience in customer service; one year must be in a call center setting
• A college degree is preferred
• Health insurance experience is a plus

Additional Information

• Requisition ID: 2500B
• Hiring Range: $22.19 per hour

Security DisclosureIf you are offered a job from one of the EmblemHealth family of companies that includes ConnectiCare, AdvantageCare Physicians, and WellSpark, the offer confirmation email will come from “HRTalentAcquisition” with the subject line: “Offer of Employment for (job title)” – Please respond online”.We never ask you to join a Google Hangout, request you to purchase your own equipment or pay to apply. We do not send email from a third-party email service such as Yahoo or Gmail.Pay DisclosureA good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.EEOC StatementWe are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy or related condition, marital status, national origin, disability, protected veteran status or any other characteristic protected by law.Sponsorship StatementDepending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.

Expected salary

$22.19 per hour

Location

Syracuse, NY

Job date

Wed, 12 Feb 2025 07:10:38 GMT

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