Inbound Call Handler

Job title:

Inbound Call Handler

Company

Home Made

Job description

Inbound Call Handler | Home MadeJoin our diverse team of Sales Professionals and be a key part of revolutionising the renting experience for our customers!In this role, you will be the first point of contact with our potential renters and the first part of our sales process. You’ll be qualifying warm leads through inbound and outbound calls, to understand what our customers are looking for and ultimately match them to their ideal new home!Working hours: Rotas are set in advance – Monday to Friday 9am-6pm or 10am-7pm. This role also requires a bi-weekly Saturday with a day in lieu in return.Office location: London Southwark, this is a full time office-based role (close to Southwark, Waterloo and Blackfriars stations)Salary: Base Salary £23k, £30k OTE (uncapped)Start Date: Please note that all hiring is currently for start dates in 2025.The Job:

• Speaking to prospective renters over the phone, via WhatsApp and email to help them find their new home
• Working through inbound and outbound call lists
• Cross selling on properties that likely fit their needs better, but may be in a slightly different location
• Confidently talk through promotions with customers and how these can benefit them
• Be an expert in each development, able to talk through key components of properties and the local area
• Work as part of a team to ensure targets are met
• Ensure each prospective renter ultimately gets booked in for a viewing at the time that suits them and feels excited about their property search.

About You:

• You enjoy the world of sales and is always shooting for that next goal
• You are an excellent communicator with the ability to build rapport with a range of customers
• You are results-driven, looking to surpass targets

• You love to learn and are keen to expand within the role
• Exceptional written and spoken verbal communication skills

Benefits of working with us:

• Annual Leave: 24 days leave + your birthday off!
• Modern, state of the art offices
• Employee Perks: discounts for stores, cinema etc
• Yearly Half Day Charity Day
• Office Social Events (Summer and Winter Parties)
• Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
• Mental Health First Aiders
• On site Gym access, showers (towels & shower gel), and indoor bike storage
• Weekly Friday 5pm Happy Hour in the office
• Opportunities to upskill in your career through our Learning and Development Programme

We are an equal-opportunity employerDiversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at .Home Made is the fastest-growing lettings prop-tech in the UK, trusted by over 350,000 landlords and renters, as well as Europe’s largest professional landlords. Utilising our unique tech and high-performance team, we’re radically improving the renting experience for both tenants and landlords,
making renting better, safer, and fairer for all.Over the past 5 years we have grown to become the largest specialist lettings solution in the Build-to-Rent sector, with clients including Greystar, Grainger, Quintain Living, M&G, Legal & General, Grand City Properties, and Get Living. We are now rapidly expanding in the private and portfolio landlord segment as well as growing our Property Management clients.We are proud to be listed as one of the UK’s Top-100 start-ups in 2022 by Startups.co.uk and Seedtable, and as one of Europe’s top Proptechs by The Europas.

Expected salary

£23000 – 30000 per year

Location

London

Job date

Sun, 15 Dec 2024 02:56:46 GMT

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