Job title:
Inclusive Services Administrator – Fixed Term 12 months – Part Time 17.5 Hours per week
Company
Great Places Housing Association
Job description
Working as part of the Customer Hub, within our Inclusive Services Team, you will support the delivery of our You Share, We Shape customer profiling campaign to capture or refresh our customer Equality , Diversity & Inclusivity (EDI) data; helping us to understand who lives in our homes and capturing their individual, and often complex needs. Through the collection of this EDI data, you will help us identify customers with additional needs or vulnerabilities who would benefit from a tailored service offer.What you’ll be doing
- Work effectively with our wider Inclusive Services team to ensure we know and understand who our customers are and how we can best support them.
- Conduct effective customer profiling (You Share, We Shape) activity, conducting outbound calls to help understand who lives in our homes, and their needs.
- Ensure effective recording of customer profiling information, inline with GDPR, to provide reliable data and insight that supports our understanding of who our customers are and what they need from us.
- Help to arrange translations & interpretation services for customers who need them.
- Ensure clear, comprehensive and timely records are logged into our systems for all contacts.
- Identifying safeguarding concerns, flagging them to the relevant colleagues to ensure they are pro-actively responded to.
- Support Community based profiling activities across the Great Places region as agreed, on a pre-planned and supported basis.
- Managing difficult situations and customers, but knowing when to escalate more complex queries to our Inclusive Services Team Leaders, Neighbourhood Colleagues, or the wider HUB Team Managers.
What you’ll need
- Confidence in dealing with customers over the phone, through both inbound and outbound calls.
- Experience of detailed administration and recording procedures, maintaining confidentiality in line with data protection (GDPR) and safeguarding regulations.
- An interest in equality, diversity and inclusion, especially in relation to providing fair and inclusive services.
- Experience of undertaking administration tasks, preferably in a busy housing/customer service environment.
- Effective liaison with colleagues/other stakeholders to exchange information and resolve problems.
- Use of full range of Microsoft Office, housing management and CRM other software systems.
- The ability to complete tasks in an accurate and timely manner when working under pressure.
- Great written and verbal communication skills, and the ability to build effective working relationships.
- Good organisation skills and the ability to time-manage your work load.
What we need from you
- A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
- A passion to advocate on behalf of people and communities
- Commitment to work in partnership with others for the benefit of Great Places
- Ability to work as part of a team as well as on own initiative
- Ability to work collaboratively and build relationships and networks inside and outside of the organisation.
- Working as part of the wider team rota, between the hours of 8am to 6pm, Monday to Friday, but be able to work evenings or weekends to maximise service delivery on pre-agreed occasions
- Ability to work part of the week in the office, and part of the week from home (once fully trained)
- An ability to maintain a positive approach throughout periods of change and embrace a continuous improvement culture.
- Professional and value led with integrity, inclusivity and respect for diversity.
- Have a non-judgemental approach, being respectful of others.
- Resilient and self-motivated.
What we give you in return for your hard work and commitment
- Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places).
- WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available – option to increase & add family members.
- Annual leave ¦Start at 26 days annual leave, increasing up to 30 days + Bank Holidays.
- Professional Development ¦ A wide range of learning and development opportunities to support your personal and professional growth, in addition we support external development opportunities including professional qualification, coaching and attendance at conferences and events based on your own development plan.
- Professional fees ¦ The business pays the cost of one professional membership fee for each colleague,
- The Market Place ¦ Providing high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
- Health and wellbeing initiatives ¦ Annual wellbeing campaigns, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing.
- Everyone Counts ¦ Network groups to provide the opportunity to help shape our inclusion and belonging activities, whilst encouraging peer support, celebrating diversity and increasing understanding.
INDADGreat Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.You can find details of our story, our vision and our values .At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements. So, if you are unsure that your qualifications and skills are what we are looking for in this role, why not let us decide?We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at .
Expected salary
Location
Manchester
Job date
Sun, 17 Nov 2024 08:51:38 GMT
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