Information Technology Generalist 1 in Norristown, Pennsylvania

Reference #: 4609196
THE POSITION
Are you looking for an exciting opportunity to utilize your experience and knowledge in the information technology (IT) field?  If so, look no further!  The Health and Human Services (HHS) IT Delivery Center provides end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA).  We are seeking an ambitious Information Technology Generalist 1 to provide on-site support to HHS departments regarding IT infrastructure, devices, and applications.  Take charge of your future and apply today!

DESCRIPTION OF WORK

As an Information Technology Generalist 1, you will provide crucial on-site IT support for the Department of Human Services (DHS), Office of Mental Health and Substance Abuse (OMHSAS), Norristown State Hospital as well as providing on-site IT support in the surrounding counties to DHS and DOH offices.

Primary responsibilities include the troubleshooting maintenance and support of Norristown State Hospital’s numerous IT systems.  Within this role, you will also provide desktop IT support, mobile device management, network support, asset management and pbx/telephony support.

Interested in learning more?  Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:
Full-time employment
Work hours are 8:30 AM to 4:30 PM, Monday – Friday, with a 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time up, to 2 days per week.  In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.  If you are unable to telework, you will have the option to report to the headquarters office in Norristown State Hospital.
Salary:In some cases, the starting salary may be non-negotiable.  Selected candidates, who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary (before taxes) of $58,035.00.
You will receive further communication regarding this position via email.  Check your email, including spam/junk folders, for these notices.
  REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Information Technology Trainee or Information Technology Technician; or
One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field; or
Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
An equivalent combination of experience and training.

Other Requirements:
You must meet the PA residency requirement.  For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.

Legal Requirements:
A conditional offer of employment will require submission of criminal history reports.  See hiring agency contact information.
A conditional offer of employment will require a medical examination.

How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.  Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application quest ons, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements.  Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date.  Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.  To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position.  No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.