Information Technology Operations Manager in Bend, Oregon

Information Technology Operations Manager

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Information Technology Operations Manager

Salary

$10,008.89 – $13,412.88 Monthly

Location

Bend, OR

Job Type

Regular, full time, full benefits

Job Number

2024-00163

Department

Information Technology

Opening Date

09/19/2024

Closing Date

10/17/2024 11:59 PM Pacific

Bargaining Unit

Non-Rep

• Description

• Benefits

• Questions

Summary

ABOUT THE DEPARTMENT:

The Information Technology Department supports the organization’s technology needs and provides leadership for future solutions. Deschutes County IT manages systems and infrastructure, and provides stable, secure, and reliable technical support services to County staff and clients. The department includes 22 employees and partners with other technical staff throughout the County. The department is dedicated to enhancing security, efficiency, and productivity and provides everything from phone support to application integration.

ABOUT THE COUNTY:

We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,250 employees provide County services in a number of departments, divisions, and offices.

Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.

We hope you’ll consider joining our talented team.

ABOUT THE JOB:

This position involves managing the Operations group within the Information Technology (IT) Department, ensuring the efficient and secure configuration and maintenance of computer technology systems. As the leader of IT operations, the role oversees helpdesk support, workstation installation, enterprise data and server management, data center operations, and the network infrastructure. The successful candidate will drive strategic improvements in technology management, enforce data security policies, lead complex technical projects, and maintain strong relationships with stakeholders. This position also plays a key role in budget preparation, enterprise change management, and delivering high-quality technical support services across various County departments.

In addition to these responsibilities, this role is a key part of the IT department’s management team, actively contributing to strategic decision-making and long-term planning. You will collaborate with leadership to develop technology strategies, align key performance indicators (KPIs) with strategic goals, and shape the future direction of IT within the organization. This position also plays a critical role in budget preparation, enterprise change management, and delivering high-quality technical support services across various County departments.

The ideal candidate will have a strong background in managing IT systems, a proven track record of implementing innovative technology solutions, and experience leading teams through organizational change.

The typical schedule is M-F, but requires occasional after-hours work, including weekends and holidays, based on the business need to address critical IT issues, perform system maintenance, and handle emergencies.

This position is located in Deschutes County and may be eligible for hybrid of in-office/remote work as allowed by policy and approved by the supervisor.

Key Responsibilities:

• Managing IT Operations: Leading the IT Operations group, which includes helpdesk support, workstation installation, network infrastructure, cloud-based services, and data center operations.

• Leading IT projects: Manage multiple strategic IT projects, providing technical assistance, coordinating individual responsibilities, and maintaining project management standards.

• Enforcing Data Security: Ensure data security, confidentiality of records, and compliance with state and federal regulations regarding technology.

What You Will Bring:

Knowledge of or experience with:

• Technology Management: Knowledge of efficient management techniques for technology resources, including system integration and IT project planning.

• Network and Server Administration: Experience with network administration, server management, backup technology, troubleshooting, and Windows-based software applications.

• Regulatory Compliance: Understanding of state and federal regulations governing technology functions, especially in a government environment.

Skill in:

• Technical Problem Solving: Ability to solve technical problems involving integrated operating systems, networking, and cloud solutions.

• Project Management: Proficient in managing complex IT projects, coordinating teams, and monitoring contractor/vendor performance.

• Communication: Effectively communicate technical issues and processes to non-technical staff and foster strong working relationships across departments.

*This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position’s scope and function.

Notification to all candidates will be sent viaemail and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status.

Review the full job description by clickingHERE. (https://www.governmentjobs.com/careers/deschutes/classspecs)

Compensation

$10,008.89 to $13,412.88 for a 172.67 hour work month. Excellent County benefit package when eligible. This position is available immediately.

BENEFITS:

Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE (https://www.deschutes.org/sites/default/files/fileattachments/human_resources/page/682/2024_deschutes_county_benefits_guide_-_final.pdf) for full benefit details.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a closely related field;

• AND five (5) years of IT operations, applications development, and technical support experience, including managing experience;

• OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job.

Necessary Special Requirements

Possession of or ability to obtain a valid Oregon driver’s license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver’s license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended.

Deschutes County is proud to be an equal opportunity employer. We strive to build an inclusive environment that encourages, supports, and represents the diverse voices and needs of our communities. All are encouraged to apply – we welcome diverse perspectives and experiences.

If you are a veteran and would like to apply for Veterans’ Preference, please click HERE (https://www.deschutes.org/hr/page/veterans-preference-information-and-instructions) for information.

Excellent County benefit package when eligible.

Deschutes County offers eligible employees a comprehensive health care package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following 1 month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, Deschutes County provides a generous and comprehensive benefits program to eligible employees.

Employer paid benefit offerings include:

• Life Insurance for employee and dependents

• Accidental Death and Dismemberment Insurance

• Long-term Disability Insurance

• Employee Assistance Program

• Retirement Program through Oregon PERS

• Time Management Leave

Employee paid voluntary benefit offerings include:

• 125 Flexible Spending Program

• 457 Deferred Compensation Program

• Supplemental Life and Accident Insurance

To learn more about Deschutes County’s generous benefit offerings, please visitwww.deschutes.org/hrand click on Employee Benefits.

01

This position requires a Bachelor’s degree in Information Technology, Computer Science, or a closely related field; AND five (5) years of IT operations, applications development, and technical support experience, including managing experience; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job. Do you meet the requirements as listed above?

• Yes

• No

  02

  Please describe how you meet the minimum qualifications as listed above. Be specific with regard to education and years of experience.

  Required Question

Agency

Deschutes County Human Resources

Address

1300 NW Wall Street Suite 201Bend, Oregon, 97703

Phone

(541) 388-6553

Website

https://www.deschutes.org/jobs

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