Inside Sales Representative – Parts and Service – Stony Plain

Job title:

Inside Sales Representative – Parts and Service – Stony Plain

Company

Agriterra Equipment

Job description

Inside Sales Representative – Parts and Service OfferingsLocation: [Stony Plain / Hybrid] – Days in the office can be determined at time of hiring and may vary dependent on business needs.Agriterra Equipment is one of North America’s largest AGCO dealers. Representing exceptional brands, including Massey Ferguson, Fendt, Rogator, Bourgault, Morris, and Cub Cadet. Agriterra is also the first authorized sales and service centre for CAT agricultural products in North America. We’ve grown from 3 locations (in 2013) to 12 and have been consistently in AGCO North America’s Circle of Excellence Top 20 dealer group.Job Summary:
Reporting directly to the General Manager of Aftermarket, the Inside Sales Representative will be responsible for managing both current customer accounts and generating new leads for new business opportunities within our parts and service offerings. This role requires excellent communication skills, a customer-focused mindset, and the ability to build strong relationships with both current and new clients. The candidate will have the opportunity to create innovative processes, improve customer loyalty, and a play a significant role in the overall growth of the department.Key Responsibilities:

• Customer Management:

• Maintain and nurture relationships with existing customers to ensure satisfaction and loyalty
• Respond to customer inquiries regarding parts and service offerings, providing guidance and support
• Conduct regular follow-ups to assess customer needs and identify opportunities for upselling and cross-selling
• Lead Generation:

• Identify and qualify potential new customers through research and outreach
• Develop and implement strategies to generate leads and increase sales of parts and service offerings
• Collaborate with marketing to create campaigns that drive interest and generate leads
• Sales Process:

• Manage the sales cycle from lead generation to closing, ensuring a seamless experience for customers
• Prepare and deliver appropriate parts and service material to prospective clients
• Work with appropriate team members to determine applicable pricing to close sales and meet revenue targets
• Reporting and Analysis:

• Track sales activities, customer interactions, and lead progress within CRM system
• Analyze sales data to identify trends, opportunities, and areas of improvement
• Provide regular updates and reports to management on sales performance

Qualifications:

• Proven experience in inside sales – parts and service industry experience would be a definite asset
• Experience monitoring machine telematics to initiate customer interactions is a definite asset
• Experience with total cost of ownership (TCO) is an asset
• Strong knowledge of sales techniques and strategies
• Excellent communication and interpersonal skills
• Proficient in using CRM, Excel, and Microsoft Office software
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail
• Passport or the ability to obtain one

Benefits:

• Competitive salary and commission structure
• Vacation and sick leave
• A great benefits package including dental and vision
• An RRSP matching program
• A great company culture, you’ll get to work with a lot of amazing people!
• Paid, factory training (online and in person)
• Opportunities for professional development and career advancement

Expected salary

Location

Stony Plain, AB

Job date

Tue, 14 Jan 2025 23:45:19 GMT

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