International Operations Expert

Job title:

International Operations Expert

Company

Alma

Job description

You will play a pivotal role in driving the company’s European expansion efforts.As the internal spokesperson for these markets, you will act as the bridge between local markets and cross-functional teams. Your ability to effectively communicate market needs, influence key stakeholders, and drive alignment will be critical to shaping strategy and execution. Strong interpersonal skills, collaboration, and the ability to advocate for market priorities will be essential to success in this role.Main Missions:

• Collaborate with cross-functional teams, including Product, Engineering, Marketing, Legal, Sales, and Global Ops, to develop sustainable solutions that align with business goals.
• Gather and share local insights and recommendations to stakeholders in order to deliver culturally relevant and customer-friendly experiences.
• Build and optimise operational processes specific to local markets outside of France. This includes consumer and merchant support, fraud and risk operations, collection processes, and localisation.
• Monitor and improve operational KPIs to measure success and enhance operational efficiency.
• Design AB-tests and run data-driven analysis to optimise operations.
• Develop and manage the use of local payment methods (e.g., iDEAL, Bancontact) and payment service providers (PSPs).
• Ensure all processes, communications, and projects are correctly localized and translated for international markets.

About you

• You are fluent in English and French. Dutch and Italian would be a plus
• You hold a master’s degree (engineering, statistics, economics, finance, business)
• 5+ years of experience in operations management. Experience in fintech, payment and international would be a plus
• Excellent communication and leadership skills, with experience managing diverse teams.
• Exceptional problem-solving skills with the ability to make data-driven decisions.
• Proficiency in data analytics tools (e.g., Excel, SQL) and experience in A/B testing. Proficiency in Looker would be a plus

About the recruitment process

• Interview with our Talent Acquisition Manager
• 1 interview with Tommy (Hiring Manager)
• Case study restitution with Tommy and Nikolas (Head of Operations)
• Executive Interview with Florence (VP of Operations)

Envie d’en savoir plus ?Rencontrez Maureen, Operations LeadRencontrez Sarah, Risk Process ManagerDécouvrez l’entrepriseExplorez la vitrine de l’entreprise ou suivez-la pour savoir si elle vous correspond vraiment !Ils sont sociablesL’entrepriseFinTech / InsurTech300 collaborateursCréée en 2018Âge moyen : 32 ans40%60%Qui sont-ils ?At Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumers!That’s why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted.Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction.For merchants, our instalment and deferred payment solutions are excellent ways of increasing customers’ loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk.For consumers, the purchase experience is enhanced (4.8/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away.We are the leader in France, on track to win the European market on the (very) powerful Buy Now Pay Later (BNPL) industry, as we’re now processing payments in 10 European countries. Over the past 5 years, more than 16,000 active merchants have chosen Alma to be their innovative BNPL solution, and we have served over 5 million consumers.The team has grown from 2 to 300+ people, we raised a €115M series C early 2022 to help us accelerate further and Alma is already part of the French Tech 120 ranking of the most promising French technology companies. And that’s only the beginning.Les avantages salariés

• Horaires de travail flexibles
• Jusqu’à 1-2 jours de télétravail
• Incentives à long terme

20Le lieu de travailBesoin de plus d’infos ?Vie d’entreprise, ambiance, réalisations… On a encore plein de choses à vous dire !D’autres offres vous correspondent !Ces entreprises recrutent aussi au poste de “Management Consulting”.JokoBarcelona · ParisCDITélétravail totalil y a 17 heuresPennylaneParisCDIil y a 10 joursEcairParisCDI55K à 75K €il y a 25 joursAXAParisCDITélétravail fréquentil y a 25 joursDeepleParisCDIil y a 26 joursLedgerParisCDIil y a 2 moisSauvegarderA proposNous rencontrerLa newsletter qui fait le tafUne fois par semaine, des histoires, des jobs et des conseils dans votre boite mail.Je m’abonneVous pouvez vous désabonner à tout moment. On n’est pas susceptibles, promis. Pour en savoir plus sur notre politique de protection des données,

Expected salary

Location

Paris

Job date

Sun, 02 Mar 2025 00:20:58 GMT

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