IT Analyst – Site Infrastructure Support in Budapest, Hungary

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges. Eaton was founded in 1911. In 2023, we generated $23.2 billion in sales and serve customers in more than 160 countries.

We make what matters work.

EATON is hiring an

IT Analyst – Site Infrastructure Support

What you’ll do:

The primary function of this position is to provide end user support, to support device lifecycle management, and to ensure compliance with all of Eaton’s policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote).

• Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users

• Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements

• Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed

• Assist with support of site-based IT systems

• Participate in trouble-shooting and resolution of larger IT issues. Participate in efforts related to root cause analysis and problem management as needed

• Identify opportunities for improvement

• Influence customers to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity

• Participate in internal audits related to IT processes, procedures, software, and systems. Influence budgeting, forecasting, and spending for IT infrastructure as required

• Adhere to and be an advocate of company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton’s physical and information assets

• Ability to lead a technical team with minimal supervision

• Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis

Qualifications and skills:

• Associate degree or high school diploma or Bachelor degree

• 2 years of IT experience required

• ITIL foundations certification

• CompTIA A+ certification

• Fluent English as well as fluent Hungarian are a must

• MS Windows Operating Systems and MS Office Suites

• Hardware – PC’s, laptops, mobile devices, PC peripherals

• Working knowledge of other IT infrastructure (network, servers, storage, phone systems)

• Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.

• Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology

• IT Service Management (ITIL) – Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management

• Ability to lead IT initiatives across the organization

What we offer:

• Competitive compensation and benefits package

• Flexible working solutions

• Excellent working environment – safety and ethics are important for us

• Culture & Values – we are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day

• Learning & Development – we invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University

At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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