IT Customer Support – Journey in Seattle, Washington

Seattle Colleges is looking to hire an IT Customer Support – Journey level in the IT unit.

Salary Range for this position is $74,232 to $99,864 annually.

Initial review of application materials will begin on November 20, 2024.

Position Summary

The Seattle Colleges Information Technology unit is responsible for the development, acquisition, and support of information technology systems and infrastructure, both instructional and administrative, to support all Seattle College students, faculty and staff. The IT Customer Support – Journey position reports to the Chief Information Officer/Associate Vice Chancellor and focuses on the creation and provision of IT related documentation, communication, web content and training. 

This position includes no direct supervision. 

The IT Customer Support – Journey position has responsibility for creation and updating of IT-related client documentation, communication verbiage, web content and client user training.  This position works with all IT staff and solicits feedback directly from clients across the district on needed updates or creations of various materials

This position is FULL time, working 40 hours per week, Monday through Friday, primarily 8am to 5pm (specific hours to be determined with supervisor).

This position can work a hybrid schedule of both remote and on-site work, as determined with supervisor (or can be 100% on-site if desired).

This position is governed by a collective bargaining agreement with representation by WFSE.

About Us

We are a district of three distinct colleges: North Seattle College, Seattle Central College, and South Seattle College and five specialty training centers. Which makes us the largest and most diverse community college district in the state of Washington, we are leaders in change and innovation. 

Seattle Colleges is committed to recruiting dedicated faculty and employees who together create a welcoming academic climate that reflects the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation.

As a Seattle Colleges employee, you will gain access to a great benefits package{rel=”nofollow”} including: 

• *Competitive Pay Rates *
• *Promotional Opportunities *
• *Great Medical, Dental, and Retirement plans *
• *Paid Sick and Vacation Leave *
• *Transportation benefits *
• Tuition Waivers
• *PEBB Wellness Plan *
• Washington State Employee Assistance Programs (EAP)

Seattle Colleges staff and faculty also enjoy professional development opportunities and enrichment experiences in areas of their choice, including committee, workgroup, and affinity group opportunities.

Application Procedures:

• Attached current Resume
• Attached cover letter addressing how your background intersects with the job
• Attached two examples of user information or training materials you have personally created for technology tools/systems