IT Engineer, Associate in Seoul, South Korea

Company:

Qualcomm CDMA Technologies (Korea) YH

Job Area:

Information Technology Group, Information Technology Group > IT Engineering

General Summary:

Responsibilities

• provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other IT equipment.

• diagnose and resolve complex technical issues related to operating systems, software applications, network connectivity, and hardware components.

• perform root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences.

• collaborate with other IT teams to escalate and resolve issues that require specialized expertise.

• maintain accurate records of all service desk activities, including incident reports, service requests, and knowledge base articles.

• effective participation in IT projects and initiatives aimed at improving Service Improvement as well as process improvements.

• IT equipment asset management and tracking

• provisioning of computer equipment (laptop, desktop, monitors, etc)

Skills / Experience

• 1+ year of experience in IT Support or related area.

• 1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).

• Proficiency in troubleshooting expertise in Windows OS, 10/11, Basic Networking, Active Directory, and remote support tools.

• Strong customer service orientation and a commitment to delivering high-quality support to end-users

• Good verbal and written communication skills with the ability to convey technical concepts to non-technical users

• Intermediate proficiency in English (oral and written)

• Proven ability to prioritize and manage multiple tasks in a fast-paced environment

• Ability to work independently with minimal supervision and as part of a collaborative team

Minimum Qualifications:

• High school diploma or equivalent.

Physical Requirements:

• Frequently transports and installs equipment up to 20 lbs.

Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm’s toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hr_public_article_view&sysparm_article=KB0039028) . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) .

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification