IT Field Engineer (Hybrid)

Job title:

IT Field Engineer (Hybrid)

Company

Hawk 3 Talent Solutions

Job description

Hawk 3 Talent Solutions is hiring for an IT Field Engineer (Hybrid) to work based in Rugby, CV23. Four days per week onsite and one day per week remote from home.An IT Field Engineer will be responsible for providing on-site and remote technical support to users by troubleshooting, diagnosing, and resolving hardware and software issues. This role involves installing, maintaining, and upgrading IT systems while ensuring minimal downtime. Will often travel to different locations to perform duties and may be necessary to work irregular hours to address urgent issues.The salary is £35,000-£40,000 PA + COMPANY CAR OR CAR ALLOWANCE & EXPENSES.Key ResponsibilitiesTechnical SupportDiagnose and troubleshoot hardware and software issues on-site or remotely.Resolve network connectivity issues, including LAN/WAN configurations and wireless access.Assist clients with system upgrades, migrations, and maintenance.System Installation and MaintenanceInstall and configure hardware such as servers, computers, printers, and networking equipment.Perform regular maintenance to ensure the reliability and performance of IT systems.Ensure software installations comply with licensing agreements.Networking and SecuritySet up and configure routers, switches, and firewalls.Monitor network performance and address issues to maintain optimal operations.Implement security measures to protect client systems from threats.Client Support and TrainingProvide user training and support to ensure efficient use of IT systems.Maintain excellent communication with users, ensuring their needs are met promptly.Document issues and resolutions for future reference.Project ManagementParticipate in IT infrastructure projects, including rollouts and upgrades.Coordinate with other teams or vendors to ensure successful project delivery.Qualifications and SkillsEducational RequirementsBachelor’s degree in Computer Science, Information Technology, or a related field (preferred).Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or Cisco Certified Network Associate (CCNA).M365 (Azure, Entra ID)Technical SkillsProficiency in diagnosing hardware/software issues and system repair.Knowledge of operating systems (Windows, macOS, Linux).Familiarity with networking protocols and concepts (TCP/IP, DNS, DHCP).Understanding of IT security principles and tools.Soft SkillsStrong problem-solving and analytical skills.Excellent communication and interpersonal skills.Ability to work independently and manage multiple tasks simultaneously.Experience2-5 years of experience in a technical support or IT field engineering role.Previous experience with remote support tools and ticketing systems is a plus.Work EnvironmentTravel to different business sites as required.On-call availability to address urgent issues.Ability to lift move and install the IT equipment when necessary.Package: &nb

Expected salary

£35000 – 40000 per year

Location

Rugby, Warwickshire

Job date

Fri, 31 Jan 2025 23:34:17 GMT

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