IT Service Desk Analyst

Job title:

IT Service Desk Analyst

Company

YouLend

Job description

About UsYouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend’s AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.The Role:As an IT Service Desk Analyst in YouLend’s Internal IT team, you will play a key role in providing first-line technical support to end users across the organization. This includes troubleshooting IT issues, supporting hardware and software configurations, and ensuring a smooth onboarding and offboarding process for employees. Reporting directly to the Head of Internal IT, you will be part of a dynamic and collaborative IT team, working to maintain the operational efficiency of YouLend’s IT infrastructure.This is an excellent opportunity for someone looking to begin their career in IT, with hands-on exposure to cutting-edge tools and processes in a fast-paced fintech environment.Requirements

• Provide first-line IT support to end users, addressing hardware, software, and network-related issues promptly and professionally.
• Assist in the onboarding and offboarding process of employees, ensuring devices, applications, and access permissions are configured correctly.
• Log and monitor support tickets in the IT service desk system, ensuring timely resolution and escalating issues when necessary.
• Support the configuration and maintenance of Windows and Mac/iOS devices.
• Assist in troubleshooting network connectivity and office IT infrastructure, such as printers, telephony, and meeting room systems.
• Maintain IT asset inventory and support the procurement process for hardware and software.
• Contribute to the development and maintenance of IT documentation, including guides and troubleshooting resources.
• Liaise with internal teams and external vendors as required to resolve technical issues or implement new systems.
• Ensure compliance with IT and cybersecurity policies, following best practices in data security and access management.
• Provide input and support during internal and external audits, under the guidance of the Internal IT team.

Essential Skills

• A passion for technology and a desire to build a career in IT support.

• Basic knowledge of IT systems, including Microsoft 365, Windows, and Mac/iOS devices.
• Familiarity with IT service desk processes and ticketing systems (training provided).
• Strong troubleshooting skills with the ability to work methodically to resolve issues.
• An understanding of basic networking concepts (Wi-Fi, Ethernet, switches, etc.).
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Clear and professional written and verbal communication skills, with a focus on delivering an excellent user experience.
• A team player who thrives in a collaborative environment, eager to learn and grow.
• Awareness of cybersecurity principles and the importance of data protection.

Desirable Skills

• Exposure to Microsoft Intune for device management.
• Familiarity with cloud-based telephony/VoIP systems.
• Basic experience with SharePoint or OneDrive administration.
• Knowledge of corporate IT security practices.

Minimum Qualifications

• A degree, diploma, or relevant certification in IT, or equivalent experience.
• A strong interest in pursuing further IT certifications (e.g., AZ-900 Azure Fundamentals, CompTIA Network+)

Salary: £27,500 -30,000 + 30% annual bonus (based on performance)BenefitsWhy join YouLend?At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.We offer comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Squash Club

Expected salary

£27000 – 30000 per year

Location

London

Job date

Thu, 28 Nov 2024 23:35:47 GMT

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