IT Services Assistant in Lenox, Massachusetts

About Tanglewood In 1940, the Berkshire Music Center (now the Tanglewood
Music Center) began its operations. Home to the famous Boston Symphony
Orchestra, and the site of one of the world’s best-known music
festivals, Tanglewood hosts the Festival of Contemporary Music, along
with many other events including concerts of various genres from jazz to
pop. Today, Tanglewood annually draws over 350,000 visitors. Each season
offers not only a vast quantity of music, but also a vast range of
musical forms and styles, all of it presented with a regard for artistic
excellence that makes the festival unique. About the role We are looking
for entry-level IT Service seasonal help to provide IT support to end
users in a fast-paced environment at Tanglewood in Lenox, MA. The IT
Services Assistant focuses on the technology used to support concert
performances and daily staff requirements. You should possess a strong
desire to learn software and troubleshooting skills to help ensure the
technology maximizes up-time and effectiveness. Job Responsibilities –
Provide first point of contact for IT Services throughout the Tanglewood
campus including in-person, e-mail, phone and cell phone. – Assist the
IT Services Team Leader in the deployment and reclamation of IT
assets. – Monitor and replace printer and multi-function Printer (MFP)
toner cartridges. – Troubleshoot and resolve all printer and MFP issues;
paper- jams, scan and assist in maintaining a 100% up time as needed. –
Assist with WIFI setup and connectivity during the Tanglewood season. –
Act as point of contact for IT Services related issues when primary
contact is unavailable. – Identify and recommend fixes to potential
technological challenges. – Install software, printer’s drivers and
resolve software related problems. Required Education and Experience
Qualifications – Possess a strong desire to learn and gain experience in
a fast-paced environment. – Excellent interpersonal communication
skills; verbal and written. Strong ability to interact with employees
and external contacts in an approachable and professional manner. –
Strong PC skills with emphasis on Windows 10 in a Domain environment. –
Strong documentation skills and attention to detail. – Basic
understanding of LAN, WAN and WIFI. – Help desk and customer service
experience a plus. – Must be able to lift/carry up to 50 lbs. Must be
able to work a nonconventional 5-day work week (Weekend work expected)
with nonconventional work hours (1 – 9 pm most days) for a work week of
30-40 hours. Must have reliable transportation and a track record for
being on time. The BSO is an equal opportunity employer, and all
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability status, protected veteran status,
or any other characteristic protected by law.