IT Specialist II in Norfolk, Virginia

Description We are seeking an IT Specialist II to join our team in Norfolk, Virginia, working in the non-profit sector. This role involves providing end-user support, troubleshooting hardware and software issues, and maintaining the network infrastructure. The job function is a contract to hire employment opportunity.

Responsibilities:

• Assist in the setup, maintenance, and troubleshooting of network systems to ensure reliability and performance.

• Troubleshoot and resolve problems related to operating systems, applications, and peripherals.

• Install, configure, and maintain network-based camera systems, ensuring their proper integration with existing infrastructure.

• Support and troubleshoot point-of-sale (POS) systems, including both hardware and software components, to ensure smooth transactions and operations.

• Perform wiring installation, maintenance, and testing for network and communication systems, adhering to industry standards.

• Utilize ServiceNow or other similar ticketing systems to track, manage, and resolve IT support requests promptly.

• Oversee the maintenance and troubleshooting of multifunction printers and other enterprise printing solutions to ensure optimal performance and minimal downtime.

• Create and maintain detailed documentation of IT processes, procedures, and support requests, ensuring all documentation is clear, accurate, and up-to-date.

• Provide exceptional customer service in a client-facing role, delivering solutions that meet or exceed end-user expectations. Requirements • Must have extensive knowledge and experience with Cisco Technologies.

• Proficiency in Citrix Technologies is a key requirement.

• Should possess strong skills in Computer Hardware.

• Experience with Database management and operations.

• Familiarity with Dell Technologies is necessary for this role.

• Must have experience with Active Directory.

• Should be able to work with Apple Devices.

• Knowledge and experience with Backup Technologies are essential.

• Must have experience in Configuration Management.

• Ability to work within the non-profit industry.

• Previous experience in a similar IT Specialist role would be advantageous.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills, both written and verbal.

• Ability to work independently and as part of a team. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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