IT Support Associate, IT Services in Tel Aviv, Israel

Description

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal supporting internal employees

Key job responsibilities

This role is a technical on-premise position supporting internal employees. This position requires hands-on experience in supporting PC hardware, software and internal tooling for employees. It requires working with internal ticketing tool to communicate with customers. Prepare hardware for new hires joining the company and also manage IT asset inventory

Basic Qualifications

• One or more years’ experience supporting operating systems (Windows, Macintosh or Linux)

• Experience supporting through various channels (on-premise)

• Proficiency supporting office productivity applications (Outlook, Word, and Excel)

• Experience using a ticket system for customer service requests

• Experience with PC imaging

• Experience with hardware troubleshooting (Client/Sever, Network equipment)

Preferred Qualifications

• Knowledge of basic network troubleshooting

• Understanding of the basic concepts of Information Systems security

• Experience providing IT support in a medium to large sized company

• Ability to identify and proactively resolve or escalate issues