IT Support Engineer in Boston, Massachusetts

IT Support Engineer

Boston, Massachusetts

Onsite

Contract

$25/hr – $35/hr

Our client is seeking a motivated and enthusiastic IT Support Engineer to join our team in Downtown Boston. The ideal candidate will have 0-2 years of hands-on experience with Microsoft, MacOS, and Windows systems and be eager to learn and grow in a dynamic environment. This is an onsite position, and the role will be contract-to-hire after 6-12 months based on performance and business needs.

Key Responsibilities:

• Provide onsite IT support for end-users, resolving hardware, software, and networking issues across Windows, MacOS, and Microsoft environments.

• Troubleshoot and resolve technical issues with desktops, laptops, printers, and other peripheral devices.

• Perform software installations, updates, and system configurations across various platforms.

• Assist with onboarding new employees, including setting up workstations, configuring software, and providing initial training on company systems.

• Manage and maintain inventory of IT equipment, ensuring devices are properly tagged and tracked.

• Respond to support tickets and provide timely resolution while maintaining documentation of issues and resolutions.

• Assist with the setup, configuration, and maintenance of networking equipment, including routers, switches, and wireless access points.

• Collaborate with senior IT staff to handle more complex support requests and escalate issues as needed.

• Ensure adherence to IT policies and procedures for data security, privacy, and compliance.

• Provide excellent customer service and communication to end-users and internal stakeholders.

Qualifications:

• 0-2 years of experience in IT support, troubleshooting, and problem-solving.

• Basic knowledge of Windows operating systems (Windows 10/11) and MacOS (including MacBook, iMac).

• Familiarity with Microsoft Office 365 and other productivity software.

• Understanding of networking fundamentals (e.g., IP, DNS, DHCP, VPN).

• Ability to diagnose and resolve hardware and software issues effectively.

• Strong communication skills with the ability to interact with technical and non-technical users.

• Self-starter, detail-oriented, and able to prioritize and manage multiple tasks in a fast-paced environment.

• Basic understanding of IT security best practices.

• Willingness to learn new technologies and stay up to date on industry trends.

Preferred (but not required):

• A+ Certification or other IT-related certifications.

• Experience with Active Directory, Group Policy, and Exchange Server.

• Experience with basic server administration.

• Knowledge of mobile device management (MDM) and support.

Compensation & Benefits:

• Competitive hourly rate (based on experience).

• Opportunity to transition to a full-time, permanent position after 6-12 months.

• Access to professional development resources and training.

• Opportunity to work in a collaborative and growing IT environment.

How to Apply: Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this opportunity. We look forward to reviewing your application!

You will receive the following benefits:

• Medical Insurance – Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Matthew Durkin

Specialization: Technical Support