it support engineer in new york, New York

it support engineer.

• new york , new york

• posted 1 day ago

job details

summary

• $20 – $25 per hour

• contract

• bachelor degree

• category computer and mathematical occupations

• reference1059719

job details

job summary:

The IT Support Engineer is responsible for providing technical support and guidance to our internal users, resolving complex technical issues, and ensuring the smooth operation of our IT systems and infrastructure.

• Technical Mastery: Possesses advanced expertise in IT domains such as network administration, cybersecurity, cloud computing, database management, and software development, delivering solutions to intricate technical challenges.

• Problem Resolution: Investigate and resolve complex technical issues escalated from end-users, ensuring timely resolution to minimize business disruption.

• Effective Communication: Collaborates with IT professionals, department leaders, and senior management to align IT strategies with organizational goals, translating technical concepts into understandable terms for non-technical stakeholders.

• System Administration: Administer, maintain, and optimize IT systems and infrastructure, including servers, networks, and cloud services, to ensure high availability and performance.

• Documentation: Create and maintain comprehensive documentation, including technical procedures, system configurations, and troubleshooting guides, to facilitate knowledge sharing and training.

• User Training: Provide training and guidance to end-users on IT tools, systems, and security practices to promote productivity and ensure compliance with company policies.

• Security: Implement and enforce IT security best practices and policies to protect company data and systems from security threats, malware, and unauthorized access.

• Project Management: Lead or participate in IT projects, such as system upgrades, migrations, and deployments, ensuring projects are completed on time and within budget.

• Vendor Management: Manage relationships with IT vendors and service providers, including negotiating contracts, evaluating new technologies, and overseeing service delivery.

• Compliance and Governance: Ensures IT systems and practices align with industry standards and regulations, facilitating audits and compliance reporting.

• Continuous Improvement: Identify opportunities for process improvement and automation within the IT department, driving efficiency and scalability.

• Infrastructure Architect: Designs, deploys, and manages complex IT infrastructure, including servers, networks, and storage systems, ensuring top-tier performance and availability.

• Project Ownership: Leads and oversees IT projects, including planning, resource allocation, and successful project delivery within established timelines and budgets, often collaborating with cross-functional teams and external partners.

location: New York, New York

job type: Contract

salary: $20 – 25 per hour

work hours: 9am to 5pm

education: Bachelors

responsibilities:

The IT Support Engineer is responsible for providing technical support and guidance to our internal users, resolving complex technical issues, and ensuring the smooth operation of our IT systems and infrastructure.

• Technical Mastery: Possesses advanced expertise in IT domains such as network administration, cybersecurity, cloud computing, database management, and software development, delivering solutions to intricate technical challenges.

• Problem Resolution: Investigate and resolve complex technical issues escalated from end-users, ensuring timely resolution to minimize business disruption.

• Effective Communication: Collaborates with IT professionals, department leaders, and senior management to align IT strategies with organizational goals, translating technical concepts into understandable terms for non-technical stakeholders.

• System Administration: Administer, maintain, and optimize IT systems and infrastructure, including servers, networks, and cloud services, to ensure high availability and performance.

• Documentation: Create and maintain comprehensive documentation, including technical procedures, system configurations, and troubleshooting guides, to facilitate knowledge sharing and training.

• User Training: Provide training and guidance to end-users on IT tools, systems, and security practices to promote productivity and ensure compliance with company policies.

• Security: Implement and enforce IT security best practices and policies to protect company data and systems from security threats, malware, and unauthorized access.

• Project Management: Lead or participate in IT projects, such as system upgrades, migrations, and deployments, ensuring projects are completed on time and within budget.

• Vendor Management: Manage relationships with IT vendors and service providers, including negotiating contracts, evaluating new technologies, and overseeing service delivery.

• Compliance and Governance: Ensures IT systems and practices align with industry standards and regulations, facilitating audits and compliance reporting.

• Continuous Improvement: Identify opportunities for process improvement and automation within the IT department, driving efficiency and scalability.

• Infrastructure Architect: Designs, deploys, and manages complex IT infrastructure, including servers, networks, and storage systems, ensuring top-tier performance and availability.

• Project Ownership: Leads and oversees IT projects, including planning, resource allocation, and successful project delivery within established timelines and budgets, often collaborating with cross-functional teams and external partners.

qualifications:

• Experience level: Experienced

• Minimum 4 years of experience

• Education: Bachelors

skills:

• Desktop Support

• Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.