IT Support – Infrastructure – Toronto

VFS Global

Job title:

IT Support – Infrastructure – Toronto

Company

VFS Global

Job description

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, We are Hiring a IT Support – Infrastructure to manage all IT related support at all Visa Application Centre’s in Canada with overall responsibility of the unit’s efficiency & productivity whilst ensuring compliance to all processes.Areas of responsibility and brief description

  • Ensuring all the calls are reported to ServiceDesk and are resolved as per the SLAs
  • Audit Compliance: Making sure all hardware within VFS is under audit compliance. If system is moving out of VFS network permanently it needs to be completely formatted (kill disk). Coordinating with Managers + Supervisors to ensure audit compliance is met in VAC
  • Escalate IT issues to the IT Manager where-ever necessary
  • Diagnoses and resolve technical issues
  • Setting up and configuring new laptops and desktops. Install authorized VFS software to laptops and desktops
  • Ensuring security and upgrades are applied and kept up to date on desktops and laptops
  • Fault-finding to laptops, printers, desktops and other IT hardware
  • Reporting faults and maintaining logs on desktops and laptops
  • Completing internal user moves including phones. Patching of network and phones
  • Ensuring all logs for equipment and users are maintained
  • Creating purchase requisitions for IT hardware/software
  • Ensuring all software purchased licensing is recorded and maintained.
  • Setting up new users and disabling expired accounts in accordance with HR Requirement.
  • Ensuring that a high level of customer service and support is provided to all internal and external customers.
  • Prepare documents and maintain IT inventory and asset log for IT Hardware and software.
  • Perform basic administrative support duties as required to meet specific operational Objectives.
  • Project management for various IT & business projects.
  • Vendor management. IT & Project Budget preparations & tracking.
  • Perform miscellaneous job-related duties as assigned by the IT Manager.
  • Work extra hours to meet deadlines, as required and where reasonable.
  • Provide assistance as required to the IT Manager.
  • Provide assistance and support to colleagues in IT-related matters.
  • Judicious use of natural resources.
  • Shall adhere to the environment health and safety policy/objectives and guidelines of the organization.
  • Travel occasionally to other cities when needed for business.

REQUIREMENTS
This is a full time contractual role (One year contract) with Health benefits. Not a remote role. Occasional travel to other Cities (Ottawa, Montreal, Vancouver and Edmonton)Experience

  • Must have Education background in IT and/or 1-3 years of experience with IT support of Windows OS and Networking (MS Certification Preferred)
  • Experience with IT Support calls tracking and documentation
  • Ability to handle and resolving IT issues remotely and direct client facing
  • Experience with hardware setup and upgrading systems
  • Ability to assess and handle Inventory management
  • Experience in handling multiple IT Projects and IT Set ups

Education: Minimum: IT Bachelor’s degree/diploma from accredited universityKnowledge & Key Skills:

  • Adaptability and presence of mind to handle complaints and escalations
  • Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
  • Professional level of both written and spoken communication for interactions with VAC staff, Schengen Clients, and internal VFS management stakeholders.

What’s in it for you?

  • Competitive salary rate (47000 – 52000 annual)
  • Opportunity to join a rapidly expanding company
  • On the job training to help you gain more experience
  • Relaxed environment with lots of responsibility
  • Health, Dental and vision is covered

Expected salary

$47000 – 52000 per year

Location

Toronto, ON

Job date

Fri, 08 Nov 2024 01:12:50 GMT

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