Job title:
IT Support – Infrastructure – Toronto
Company
VFS Global
Job description
VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, We are Hiring a IT Support – Infrastructure to manage all IT related support at all Visa Application Centre’s in Canada with overall responsibility of the unit’s efficiency & productivity whilst ensuring compliance to all processes.Areas of responsibility and brief description
- Ensuring all the calls are reported to ServiceDesk and are resolved as per the SLAs
- Audit Compliance: Making sure all hardware within VFS is under audit compliance. If system is moving out of VFS network permanently it needs to be completely formatted (kill disk). Coordinating with Managers + Supervisors to ensure audit compliance is met in VAC
- Escalate IT issues to the IT Manager where-ever necessary
- Diagnoses and resolve technical issues
- Setting up and configuring new laptops and desktops. Install authorized VFS software to laptops and desktops
- Ensuring security and upgrades are applied and kept up to date on desktops and laptops
- Fault-finding to laptops, printers, desktops and other IT hardware
- Reporting faults and maintaining logs on desktops and laptops
- Completing internal user moves including phones. Patching of network and phones
- Ensuring all logs for equipment and users are maintained
- Creating purchase requisitions for IT hardware/software
- Ensuring all software purchased licensing is recorded and maintained.
- Setting up new users and disabling expired accounts in accordance with HR Requirement.
- Ensuring that a high level of customer service and support is provided to all internal and external customers.
- Prepare documents and maintain IT inventory and asset log for IT Hardware and software.
- Perform basic administrative support duties as required to meet specific operational Objectives.
- Project management for various IT & business projects.
- Vendor management. IT & Project Budget preparations & tracking.
- Perform miscellaneous job-related duties as assigned by the IT Manager.
- Work extra hours to meet deadlines, as required and where reasonable.
- Provide assistance as required to the IT Manager.
- Provide assistance and support to colleagues in IT-related matters.
- Judicious use of natural resources.
- Shall adhere to the environment health and safety policy/objectives and guidelines of the organization.
- Travel occasionally to other cities when needed for business.
REQUIREMENTS
This is a full time contractual role (One year contract) with Health benefits. Not a remote role. Occasional travel to other Cities (Ottawa, Montreal, Vancouver and Edmonton)Experience
- Must have Education background in IT and/or 1-3 years of experience with IT support of Windows OS and Networking (MS Certification Preferred)
- Experience with IT Support calls tracking and documentation
- Ability to handle and resolving IT issues remotely and direct client facing
- Experience with hardware setup and upgrading systems
- Ability to assess and handle Inventory management
- Experience in handling multiple IT Projects and IT Set ups
Education: Minimum: IT Bachelor’s degree/diploma from accredited universityKnowledge & Key Skills:
- Adaptability and presence of mind to handle complaints and escalations
- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
- Professional level of both written and spoken communication for interactions with VAC staff, Schengen Clients, and internal VFS management stakeholders.
What’s in it for you?
- Competitive salary rate (47000 – 52000 annual)
- Opportunity to join a rapidly expanding company
- On the job training to help you gain more experience
- Relaxed environment with lots of responsibility
- Health, Dental and vision is covered
Expected salary
$47000 – 52000 per year
Location
Toronto, ON
Job date
Fri, 08 Nov 2024 01:12:50 GMT
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