IT Support Specialist in AUSTIN, Texas

US Farathane is hiring an IT Support Specialist, this role will work on-site at the Austin Texas location.

The IT Support Specialist is responsible for providing technical support, advice, and assistance to consumers and the company with technical, hardware, and software system problems.

Essential Duties and Responsibilities:

• Provide Level 1 and 2 helpdesk support and resolve problems to the end users satisfaction.
• Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Monitor and respond quickly and effectively to requests received through the IT Helpdesk.
• Develop and maintain standard computer configurations for end-user computers.
• Configure and deploy computers and associated peripheral equipment to meet the needs of the business.
• Maintain deployed computers through troubleshooting, repair and/or replacement.
• Manage inventory, tracking and disposal of end-user IT equipment.
• Installation of new network printers and network attached scanning devices.
• Maintain network printers through routine maintenance, troubleshooting, repair and/or replacement.
• Coordinate associated vendor-provided services.
• Collaborate and provide assistance to the IT Staff when needed.
• Documentation Specialist for the creation and maintenance of IT related documentation, and How To/Help instructions.
• Meet all client hardware requirements and verify to fulfill service level agreements (SLAs).
• Provide end user training when needed.
• Ownership of complex IT projects from start to completion

Qualifications:

• Bachelors degree or Associate degree from an accredited college or university in the Information Technology and related IT work experience.
• Prior IT support role experience.
• Knowledge of Windows, and Windows Server.
• Knowledge of hardware such as but not limited to desktops, laptops, hand scanners, and printers.
• A+ Certification, Security+ Certification is a plus.
• Self-starter with a desire to eliminate wasteful activities and create world-class operations.
• Strong help desk communication skills.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand, walk, sit, talk or hear. Ability to lift 5-25 pounds.

Working Conditions: