IT Support Technician II in Keller, Texas

IT Support Technician II

Date: Nov 8, 2024

Location: Keller, TX, US, 76248

Company: Corning

Requisition Number: 65649

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning’s businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Role Purpose

The IT Support Technician will be responsible for providing onsite and remote support for end-users at Corning’s Keller plant, as well as the offices in Plano and Austin, Texas. This role performs technical duties and activities within prescribed time frames in the manufacturing environment supporting a range of equipment including PCs, printers, servers, limited network/RF support, etc

Key Responsibilities

• Responsible for the acquisition, installation, and maintenance of hardware and software technology.

• Responds to requests and incident tickets for first level support to users (onsite and remote) on any IT related matter. Escalation to levels 2 and 3 when applicable.

• Management of spares and assets inventory in the Inventory management tool

• Training of end-users and communication on Corporate IT initiatives, best practices or any other relevant IT-related topics.

• Participation in any plant IT-related activities on offices and manufacturing systems.

• Proposes and implements solutions to improve and solve routine problems.

• Supports new hires onboarding by introducing them to Corning hardware, software and IT policies.

• Follows standard operating procedures.

• Maintains and ensures confidentiality of information / materials.

• Gives periodic status reports in written and verbal formats.

• Always focused on safety.

Experiences/Education – Required

• Associate’s degree in IT-related field preferred or High school diploma with equivalent years of experience in a similar role.

• Relevant certifications a plus

• 3+ years’ experience in an IT support role working with end-users

• 3+ years’ experience working with computer hardware and software, including installation and maintenance

• Technical knowledge of computer hardware, computer software, printers and peripheral equipment

• Advanced knowledge of LAN/WAN equipment and topology

• Advanced knowledge of Windows OS and MS Suite

Experiences/Education – Desired

• General knowledge of mobile technology.

• General knowledge of “ticketing systems” (ServiceNow)

• Effective organization, and planning skills, with ability to handle changing priorities

• Excellent communications, interpersonal and influencing skills

• Must be a self-starter, able to work in team environment and motivate others

This position does not support immigration sponsorship.

The range for this position is $47,200.00 – $64,900.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

​Corning Puts YOU First!

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

• Our monetary peer-to-peer recognition program is tied to ourand celebrates you and your colleagues’ contributions.

• Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.

• Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career.

• Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.

• Professional development programs help you grow and achieve your career goals.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at.

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth