JSM/Jira Administrator

Job description

Are you our next Jira & JSM Administrator and Developer?

We are seeking a highly motivated and skilled person with experience in both Jira administration and development. You will have extensive experience overseeing and optimising Atlassian Jira and Jira Service Management (JSM) environments, along with a background in configuring and developing custom solutions to meet evolving business needs. If you are passionate about all of this, we would love to hear from you.

What you will be doing

• Administer and oversee Jira and Jira Service Management (JSM), including user access, projects, workflows, custom fields, filters, dashboards, add-ons, plugins, and extensions
• Collaborate with stakeholders to understand and implement Jira & JSM requirements, aligning to business goals
• Gather and interpret business process workflow requirements to identify areas for improvement and apply Jira functionality
• Troubleshoot and resolve technical issues, providing ongoing support to Jira and JSM users
• Explore and implement automation opportunities for enterprise and corporate technology use-cases
• Stay current with the latest Jira features and best practices to enhance platform efficiency
• Create and maintain detailed technical documentation, as well as user guides, training sessions and presentations, for administrators and end users including current employees and new hires

Who we are looking for

• Expert-level tool administration knowledge in Atlassian Jira and Jira Service Management (JSM)
• Experience with Atlassian Cloud products, including Automation for Jira, Advanced Roadmaps, Scriptrunner, Jira Workflow Toolbox, and Jira Service Management
• Proficiency in Groovy scripting with a desire to further develop scripting abilities
• Experienced in process implementation, and multitasking in a dynamic environment, with the ability to work separately or as part of a team
• Open to learning and supporting new applications across lifecycle, with a major advantage if experienced in Atlassian DC, cloud migrations, REST services, PowerShell or Python scripting

What we offer

Our roles offer more than just a job, you’ll become part of our William Hill family! We have created an environment where our people can thrive.

Check out some of the fantastic benefits on offer:

• Financial: Competitive salary and bonus schemes.
• Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time – and the chance for a coffee and a catch-up!
• Holiday entitlement: You’ll be entitled to 25 days holiday, plus 8 bank holidays and an extra day for your birthday.
• Perks and discounts: Discounts at a range of high-street retailers.
• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare options.
• Pension package and life assurance: Safeguarding your financial future and offering peace of mind.

More about evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke Family!

Read Full Description