Junior Digital Support Analyst (Headless CMS, Ticketing, Bank)

Job title:

Junior Digital Support Analyst (Headless CMS, Ticketing, Bank)

Company

Teamrecruiter.com

Job description

Our Banking client is looking for a Junior Digital Support Analyst (Headless CMS, Ticketing, Bank)
Length: 12 months contract with the possibility of extension and conversion to full time employment
Location: Toronto, ON (Hybrid) – 2 times per week in office
Working Hours: 9 am to 5 pm
Line of Business: Global Asset Management (GAM) – WealthROLE MANDATE:
We are seeking a proactive and detail-oriented Junior Digital Support Representative to join our Digital Web Operations and Support team. The ideal candidate will be responsible for managing business-as-usual (BAU) support ticket requests and troubleshooting issues related to 3rd party integrated applications. This role involves working closely with internal teams and external vendors to ensure timely resolution of technical issues. Proficiency with Contentful, Bynder, and Algolia is essential.ROLE RESPONSIBILITIES INCLUDE (but are not limited to):

• Manage and respond to digital support tickets in a timely manner
• Troubleshoot and resolve issues related to Contentful and integration database applications
• Daily interaction with data integrations between Data Front LiveDoc and other asset management systems
• Collaborate with cross-functional teams to identify and address technical problems
• Escalate complex issues to appropriate technical teams or third-party vendors
• Document troubleshooting steps and resolutions for future reference
• Monitor system performance and report any anomalies
• Assist in the implementation and testing of new digital tools, updates and enhancements
• Daily Tasks:
• Action prioritized incoming support tickets
• Troubleshooting and resolving common issues within GAM digital platforms
• Communicating with users to gather information and provide updates on ticket status
• Coordinating with vendors for third-party application support
• Documenting issues, resolutions, and maintaining knowledge base articles
• Performing routine checks on system performance and functionality
• Assisting in user access management and permissions settings
• Participating in team meetings and providing updates on support activities

MUST HAVE SKILLS:

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 1 to 2 years of experience in digital support or a similar role
• Understanding of Contentful CMS or other related headless platforms
• Basic understanding of troubleshooting methodologies
• Strong attention to detail and organizational skills
• Ability to manage multiple support requests and meet deadlines
• Excellent written and verbal communication skills
• Analytical mindset with problem-solving abilities
• Familiarity with support ticketing systems like Workfront

NICE TO HAVE SKILLS:

• Experience with other CMS platforms
• Understanding or hands on experience with LiveDoc and other asset management systems
• Basic knowledge of HTML/CSS, python, and JavaScript
• Understanding of web analytics tools
• Understanding of API integrations

SOFT SKILLS:

• Strong problem-solving abilities
• Team player with a collaborative attitude
• Proactive and self-motivated
• Adaptable to changing priorities and fast-paced environments
• Strong interpersonal skills for cross-departmental collaboration

INTERVIEW PROCESS:

• First Round – 45 minutes MS Teams interview with Hiring Manager
• Interview format will consist of behavioral/situational style questions

URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number: E-mail to Talent@teamrecruiter.comPlease mention the job title above in the subject line
The recruiter in charge of this role is SanIf you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!Please note: Adherence to our end client’s vaccination policy is a requirement. Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com is a provider of staffing and recruitment services to Fortune 500 and emerging growth companies across North America. Our consultants and account representatives work internally or externally with our clients assisting them…

Expected salary

Location

Toronto, ON

Job date

Thu, 06 Mar 2025 08:12:40 GMT

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