Lead Client Service Representative, Mountainside Animal Emergency
Ethos Veterinary Health
Mountainside 24/7 Animal Emergency is looking for a full-time Lead Client Service Representative!Under new management and leadership with our amazing Medical Director, Dr. Harry Cozens, and inspiring Hospital Director, Robyn Luscombe, Mountainside 24/7 Animal Emergency is continuing to grow and change. Focusing on emergency medicine only, we are looking to onboard a full-time Lead Client Service Representative (CSR) to our team to help us as we move in a very exciting direction.We understand that it’s about more than just working in a nice building with fancy toys and great wages and benefits; you also want growth and development opportunities to magnify your talents while still protecting your quality of life outside of work. And how about a workplace where you can bring your dog to work, too?!Perfect for outdoor enthusiasts and urbanites alike, North Vancouver, BC, is an incredible place to live and work. It’s true that our hospital offers a variety of extensive services and equipment, but it’s our people who truly make the difference. Emergency work is not for everyone, but with a patient-first philosophy, we aim to make every client and team member feel like they are part of our family.The Position: We are searching for a full-time experienced Client Service Representative who is up for the fast paced and exiting challenge of emergency work to lead our team of talented Client Service Representatives. Previous veterinary industry and management experience preferred.What are the perks, you might ask?
We are excited to have you come join us and be a part of our talented team while advancing your own skills and experience!POSITION SUMMARY
The Lead Customer Service Representative (Lead CSR) is responsible for assisting the management team in maintaining a positive environment for Mountainside’s clients and patients by ensuring the delivery of outstanding, efficient, and friendly customer service daily. In addition to performing the regular duties of a Customer Service Representative, provides general direction to other CSRs, including daily coordination of breaks, and encouraging safe work practices and adherence to hospital policies and procedures. Under general direction from Human Resources, the Lead CSR is responsible for planning, creating, and maintaining the ongoing daily work schedule for all reception staff, including receiving, tracking, and approving all time off requests. Monitors and responds daily to absenteeism of all reception staff by arranging for coverage and notifying supervisors on duty of absent employees, as needed, in collaboration with the leadership team. Oversees, coordinates, and administers all initial and ongoing training for new and current reception staff. Assists HR with the onboarding of new reception staff, as required. Contributes to the maintenance of office SOPs and staff meetings, and provides ongoing feedback to management, as requested. Performs other related administrative duties (e.g., taking minutes, providing information, etc.).PRIMARY DUTIES AND RESPONSIBILITIESI. Ensures consistent and proper reception staffing coverage by:
II. Champions outstanding customer service and client relations daily by:
III. Provides support and direction to the Customer Service Representative team by:
IV. Performs other duties as assigned, including ordering of office supplies as needed.About Ethos:
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.IND1Powered by JazzHR
$46000 – 53000 per year
North Vancouver, BC
Thu, 20 Jun 2024 06:52:10 GMT
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