Lead Service Validation Analyst

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Service Validation Lead ensures the solution is validated per well-defined scope and agreed-upon success criteria. The role works with the Service Design Lead and other practice areas to determine if the solution meets or exceeds Customer expectations in terms of its functionality, delivery, quality, and the value it provides their business. The team is tasked with coordinating all parties, specifically controlling, monitoring, and communicating action items, risks, and issues during this stage of the established intake process.

Location

The professional in this role should reside in the continental USA and may work from home when not in client or team meetings.

The Main Responsibilities

• Focus on delivering an elevated Customer experience with a high level of care and attention to detailby providing program management for the duration of the service validation phase and offering project governance for the framework around how the Service Validation component of the service lifecycle will be managed.

• Develop reusable processes, methods, skills, knowledge, and experience to achieve specific and measurable objectives according to the Service Validation acceptance and success criteria.

• Gather requirements along with the high-level objectives to ensure alignment with all members of the overall organization, reaching agreement on scope along with key assumptions from all stakeholders.

• Finalize the end goals to close out the Service Validation phase and establishing success criteria and how these are measured.

• Establish an agreed-upon timeline, start date, and duration and holding true to the timeline while mapping defined roles, responsibilities, and accountabilities to ensure correct allocation of resources.

• Consult with subject matter expects and technical resources as appropriate during the Service Validation phase to facilitate successful outcomes.

What We Look For in a Candidate

• Excellent program and project management skills and experience are critical, PMP preferred.

• Bachelor’s degree in related field of study or equivalent years of Experience

• 5 years experience in a managed services, operations, networking, communications, program or project management, or other technical role.

• Moderate technical knowledge across Global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services.

• The ability to overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change.

• Able to maintain focus on objectives while also managing through ambiguous and dynamic business environments. Comfortable working in both a direct and matrixed operating structure. 

• Excellent verbal, and written communication skills. 

• Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.

• Minimal Travel may be required on occasion (limited out of town) 

#LIPost-KS1 #WFH

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$80,510 – $134,180 in these states: AR ID KY LA ME MS NE SC SD

$84,740 – $141,230 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY

$88,980 – $148,290 in these states: CO HI MI MN NC NH NV OR RI

$93,210 – $155,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 334690

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

80510

Salary Max :

155350

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

08/17/2024