Level 2 IT Support Technician

Job title:

Level 2 IT Support Technician

Company

Accountivity

Job description

Mier Recruitment is hiring!Our client in Toronto, ON is actively looking for a Level 2 IT Support Technician to join their team.Title: Level 2 IT Support Technician
Location: Toronto, ON
Salary: $50,000-$70,000/year
Job Type: PermanentThe successful candidate must possess the following qualifications:Minimum 3 years of related experience; Prior experience working in a law firm and experience using Amicus or Aderant Expert is an asset * Proactive approach to support. Ability to identify problems in advance in order to improve service

• Proven problem solver and great team player
• Excellent communication skills

The successful candidate must possess the following technical skills:Microsoft Windows Server Administration (Active Directory, DNS, FSMO) * Experience with Microsoft Hyper-V

• Familiar with Backup software such as Veeam Backup & Replication, Nakivo or Acronis
• Working knowledge of Microsoft Office Suite and Office 365
• Ability to install and configure software and hardware
• Manage network servers and technology tools
• Monitor performance and maintain systems according to requirements
• Experience with remote access tools such as RDP, LogMeIn, Bomgar, Teamviewer
• Familiar Microsoft Exchange and SQL server
• Proficient with basic hardware repairs: printers, switches, routers and RAM & Hard Drive installation
• Experience with ticketing system
• Experience with networks (WAN, LAN) and patch management
• Familiar with various operating systems and mobile platform (such as Android or iOS)
• Comfortable working with Sonicwall Firewall, Switches, Hyper-V, Veeam Backup, NAS Storage, Windows Server, VoIP, SQL and others

The successful candidate will perform the following duties:Develop expertise to train staff on new technologies * Build technical documentation, manuals and IT Polices

• Provide both remote and onsite technical support to our users
• Assist level /help desk technicians with anything requiring escalation
• Proactively monitor internal support queue to ensure timely resolution of user’s issues
• Provide after hours support when needed
• Manage multiple projects simultaneously
• Conduct research on how to improve efficiencies with current software programs
• Work directly with our vendors

If you meet the above qualifications, please submit your resume.
Please note that while we appreciate all applications, only those being considered will be contacted.

Expected salary

$50000 – 70000 per year

Location

Toronto, ON

Job date

Fri, 05 Jul 2024 07:14:21 GMT

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