LSA I (Lost and Found Agent) – Denver International Airport – Hiring Bonus

Job title:

LSA I (Lost and Found Agent) – Denver International Airport – Hiring Bonus

Company

City and County of Denver

Job description

About Our JobWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.What We OfferThe City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $19.11-$28.67. We also offer generous for full-time employees which include but are not limited to:Competitive medical, dental and vision plans effective within 1 month of start dateAccrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per yearShort-Term and Long-Term DisabilityDevelopment & Career Growth OpportunitiesNew hires are eligible for up to a $2,500 hiring bonus!The details of the bonus will be discussed at interview and/or offer. The hiring bonus will not be applicable to City and County of Denver employees who are currently employed with the city or who have been separated from the city for fewer than 6 months.Location and ScheduleThis on-site position is based out of Denver International Airport. Employee parking provided.Lost and Found is open 7 days a week, Monday – Friday, 7:30am – 7:30pm. Saturday and Sunday, 7:30am – 6:00pm.Schedules may vary depending on need. The candidate may be scheduled to work nights, weekends, and holidays.Schedules are subject to change.What You’ll DoDenver International Airport has an opening for a Lost & Found Agent (LSA I) to join our Parking and Transportation Department. Our customer base includes 54 million passengers that fly out of DEN every year as well as all airport employees including airlines and concessionaires. The Lost and Found team processes an average of 3,000 lost items per month and routinely handles thousands of customer interactions in-person, on the phone and via email. If you enjoy working in a fast-paced, customer focused environment, this is the right opportunity for you.Additionally, as a Lost & Found Agent you can expect to:Ability to multi-task frequently, managing multiple projects, with constant interruptionsProvide excellent customer service to both internal and external customersProvide information regarding Lost and Found to employees of the city, airlines, tenants, vendors, and the general publicCommunicate professionally through phone calls, in person, electronically, and written correspondenceAdhere to Lost and Found policies and procedures and City Municipal Codes in regard to lost or confiscated propertyCatalogues items in database and stores items appropriatelyResearches ownership of items to return to ownersVerifies ownership of items before release and documents all steps in database systemProcesses shipping of items to ownersAbility to drive city vehiclesRequires some airfield drivingRequires scheduling flexibility (Sunday-Saturday) and occasional required overtimeRequires long periods of standing, as well as lifting, carrying, and transporting various itemsLifting requirement: up to 50 poundsAbout YouWhat You’ll BringWe value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You’ll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.The Lost & Found Agent must have strong customer service skills paired with the desire to work within a fast-paced, high-volume environment and a supportive team.Our ideal candidate will also have the following skills and experience:Minimum of two years customer service experience in a fast-paced environmentDemonstrated ability to handle multiple tasks with constant interruptionsDemonstrates excellent attention to detailExperience in cataloging, data entry, or warehousingExcellent team playerMicrosoft Office skills, at least at an intermediate levelExcellent communication skillsExperience providing customer service over the phoneRequired Minimum QualificationsWe realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.Experience: Two years experience performing cashiering, contract monitoring, inspection, or customer service work requiring the explanation of rules, codes, regulations, and proceduresLicensure & Certification: Requires a valid Driver’s License at the time of application.Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.FBI Background CheckFBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.Shift Work/Emergency DutiesDenver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (includes nights, weekends, and holidays).About DENDenver International Airport ( ) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.Application DeadlineThis position is expected to stay open until 7/1/2024. Please submit your application as soon as possible and no later than 11:59pm on 6/30/2024 to ensure consideration.About Everything ElseJob Profile CN2289 Landside Service Agent ITo view the full job profile including position specifications, physical demands, and probationary period, click .Position Type UnlimitedPosition Salary Range $19.11 – $28.67Starting Pay Based on Education and ExperienceAgency Denver International AirportThe City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact with three business days’ notice.Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.For information about right to work, click for English or for Spanish.

Expected salary

Location

USA

Job date

Sat, 22 Jun 2024 00:25:16 GMT

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