MAC Coordinator

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. 

MAC Coordinator

Role Summary

Reporting to Site Works Team Lead and working in a 5 person team delivering Site Works furniture services. The Site Works team work in conjunction with the Site Works Administration team managing Locker requests, furniture and chair requests and desktop services. In addition, there reoccurring business events to set up furniture and set backs. This service covers the AstraZeneca south estate which includes offices, labs and warehouses in central Cambridge (x3 buildings), the Discovery Centre @ Cambridge Bio medical centre, where the majority of our work is required. In addition, Luton and London we regional and satellite responsibility.

What This Job Involves

• Supporting all desktop IT requirements including spares management, faulty item replacement / disposal
• Support all desktop IT refresh projects in line with agreed clients IT standards
• Maintaining furniture inventories – reporting on wear & tear items
• Provide BAU porterage service to carry out light internal moves, labouring assistance, preventative & remedial repairs, crate management, stock management
• Update Status of all requests
• Works as part of the FM Team – help and assist the local FM team as required
• Manage the available storage space in a SHE compliant manner
• Follow building access & security processes
• Build relationships with all customer groups
• Provide consistent and accurate communication with all related service providers, client and customers.
• Ensure compliance with all key performance indicators
• Work with the UK JLL team on the re-use furniture demand process. Donate where possible charity items to clients nominated charity and other local community charities
• Distribute post customer satisfaction survey and report results for consolidated reporting for review by the account team
• Ensure global occupancy guidelines are adhered to and implemented at all times.
• Assists in BAU & Project moves with minimum downtime to the business [moves of <100]
• Attends meetings for small projects and moves
• Participates in regular scheduled PDR within the Southern JLL team
• Identify opportunities of how to improve / innovate and optimize accommodation spaces for the client.

Desired Skills And Experience For This Job

• 1-3 years of working experience in facilities
• GCSE C Level or above in English & Maths
• Full Driving License – preferable
• Organizational skills with the ability to identify and manage priorities
• Excellent written and verbal skills
• Confidence and commitment to providing a high quality, professional service
• Ability to work unsupervised and take responsibility for the completion of tasks
• Ability to priorities work tasks
• Adaptable and flexible in approach to work required
• Ability to remain calm under pressure
• Reliable
• Detail conscious
• Results/tasks orientated
• Acceptable personal grooming standards
• Ability to perform tasks that require physical fitness
• Detail orientated and fault finding
• Practical knowledge of cabling IT desktop kit.
• Good understanding of Commercial Office Furniture
• SHE aware (i.e. Manual Handling – LITE Load. Individual. Task. Environment)
• Flexibility with work hours including weekend work as required and travel as needed
• Ability to multi-task and work both as a team and independently
• Strong interpersonal skills with an ability to interact at all levels of external and internal clients.

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Location:

On-site –Cambridgeshire, GBR

Job Tags:

Work Dynamics EMEA LifeSciences

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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